Werken aan Transparantie in de keten NEVI Inkoopdag 25 juni 2013 Lex de Bruijn
Programma FIRA: Korte inleiding wat is MVO? Lex de Bruijn ING: De uitdaging van transparantie Kaitlin Crouch: Sustainability Program Lead PostNL: Wat komt er af op een leverancier Rob hafkenscheid: Key Account Manager Post NL
Wat is MVO?
ISO26000: De principes van MVO 1. Afleggen van Rekenschap 2. Transparantie De feiten in context Aanjager verandering 3. Ethisch gedrag Respect voor: 4. Belangen van Stakeholders 5. Wet- & Regelgeving 6. Internationale gedragsnormen 7. Mensenrechten
ISO26000: Zeven Kernthema s Stemrecht Onderwijs Arbeidsrelaties Veiligheid Dialoog Klimaat Belangenverstrengeling Eerlijk Marketing Technologie
Per sector verschillend Schoonmaakbedrijf Werkomstandigheden en arbeidsvoorwaarden Schoonmaakartikelen Eerlijk zaken doen (scope tov prijsstelling) Voedsel/Catering Veiligheid en arbeidsvoorwaarden Voedselverspilling Gezonde voeding Keten: mensenrechten, arbeidsvoorwaarden, pesticiden & gentechnologie, eerlijke prijs Vloerbedekking Arbeidsveiligheid Emissies en afval Hergebruik bij einde levensduur (Cradle to Cradle) Recycled content Samenstelling van tapijt ivm gebouw ratings LEED, BREEAM Gezondheid: gebruik stoffen die gezondheid kunnen schaden
MVO en Business 2003: The essential test that should guide CSR is not whether a cause is worthy but whether it presents an opportunity to create shared value. 2011: Business development based on societal needs Stakeholders + Transparentie = Samenwerken
De Omkering Eisen stellen (audits) en verstoppen Stakeholders MVI Eisen -product -bedrijf -supply chain Bedrijf X MVI Eisen -product -bedrijf -supply chain Leveranciers Upstream Als Bedrijf Als Leverancier Als Klant Klanten Downstream Prestaties van leveranciers zichtbaar maken Prestaties als bedrijf zichtbaar maken aan klanten Bijdrage aan waarde creatie voor klant (Added Value Chain)
Vragen?
ING and Sustainable Supplier Management Nevi Inkoopdag 25 June 2013
Presentation Summary Introduction ING s Strategy Earning Trust in Today s Business Climate ING and Sustainability Transparency as a means to earning trust The Benefits of Transparency Expectations of ING Stakeholders ING s Journey towards a Transparent Supplier Base The Challenges that come with Transparency Sustainability is still a differentiator at present, but will be your license to operate in the future 2
Introduction Kaitlin Crouch Sustainable Procurement Program Lead ING Global Procurement Bank There are only two kinds of companies in the world, those that source and provide sustainable goods and thosethatwilldo soin the future. 3
ING s Strategy Trust is our license tooperate As a global financial services company, our customers trust is our license to operate. To earn trust, we will build the future of our businesses on sustainable profit based on sound business ethics and good corporate citizenship. ING Strategy Statement 4
Earning Trust in Today s Business Climate Trust in industries Source: Edelman Trust Barometer 2013
ING and Sustainability www.ingforsomethingbetter.com ING s Sustainability strategy is founded upon five main pillars Better Customer Experience Better Business Better Workplace Better Environmental Footprint Better Communities 6
Transparency as a Means to Earning Trust Do no harm Contribute to a better society Transparent Governance Know our clients/customers Know our Suppliers Is trust the only driver for transparency? [ Sustainable Lending ] 780,000 7
The Benefits of Transparency Trust the major driver, but not the only driver for transparency Benefits of Transparency -Drives Change -Uncovers opportunites(innovation!) -It s inherent to Sustainability -It protects. 8
Expectations of ING s Stakeholders to be a transparent and responsible (thus sustainable) company! Customer expectations. The market is moving. If consumers expect it of themselves, they will expect it of a multinational A study of consumer environmental purchasing habits shows that demand for sustainable offerings remains strong despite the recent downturn in the economy. - PRWeb We are accountable. There are risks in ignoring it. 9
ING s Journey towards a Transparent Supplier Base 10
ING s Journey towards a Transparent Supplier Base A Step bystep approach The ING Sustainable Procurement Program consists of three main elements 1) ING Procurement Sustainability Standards (IPSS) 2) FIRA Assessments 3) Employment of MVO product-specific criteria in tenders and introduction of circular purchasing concept in. procurement MVO product-specific criteria applied FIRA assessments of supplier performance Phase 3 Phase 2 IPSS as minimum requirements Phase 1 11
The Challenges that come with Transparency Defining the scope of responsibility Tier 1 Tier 2 Tier 3 Tensions between cost savings and costs of transparency [clash of the targets!] Centralized rather than diffused knowledge Lackof connectivitythroughoutthe business [culture change!] Large organizationmeans a communications challenge 12
Trust is the foundation of a relationship, and transparency is the currency of trust. - Christopher S. Penn, CTO Edvisers Network 13
14
Leveren van duurzame diensten Rob Hafkenscheid Sales Director Zakelijke Markt 25 juni 2013
Koekje!
Onderdeel van het probleem, voorop in de oplossingen
De verbinding tussen beleid en klant vraag is soms een uitdaging Euro 5 motoren Chauffeurs met het nieuwe rijden VGWM-beleidsverklaring ISO 26000 CO2 compensatie Social return ISO 9001 Geluidsarme banden Milieu jaarplan Gescheiden afvalstromen ISO 14001 Stille banden
En Hoe hoe kunnen brengen we een we het transparante MVO beleid en een vertrouwde stap verder? verbinding maken? Koekje!
Discussie
Transparantie Waarom willen we dat eigenlijk?
Transparantie Hoe pak je dat aan?
Transparantie Hoe ver moet je gaan? Hoeveel schakels terug? Waar liggen d grenzen?
Transparantie Wegen de kosten op tegen de baten?
Hoe kun je de leverancier belonen voor MVO inspanningen?
Hoe weet je dat de leverancier doet wat hij/zij zegt?