Program When What Why Who 12:30 13:30 Bots@Work: The Rise of the CoBots! Welcome The Rise of the CoBots Bots@Work Azure Bot Framework Questions & Answers Business relevance Functional use cases Technology enablement Chris den Arend Jaco Monshouwer Peter Rombouts Mary-Jo Diepeveen 13:30 13:45 Introduction Build Your Own Bot Instructions Tim Walwyn 13:45 15:15 Build Your Own Bot Hands on practice YOU! 15:15 16:00 Wrap-up Bot demo s Advanced QnA Awesome Abroad Sharing experiences 16:00 17:00 Drinks Become less thirsty All Tim Walwyn Daniel Laskewitz Alex Lustig
The Rise of the CoBots!
Our Solutions LiveTiles Design LiveTiles Intelligence LiveTiles Bots
AI is the future of the workplace. According to Gartner By 2019, 40% of enterprises will be actively using chatbots to facilitate business processes using natural-language interactions By 2020, the average person will have more conversations with bots than with their spouse. By 2021, more than 50% of enterprises will be spending more per annum on bots and chatbot creation than traditional mobile app development.
The Journey to Intelligent Transformation When human and artificial intelligence work together Employees are more productive and efficient, your customer experience is elevated and your business exponentially grows through true intelligent transformation. LiveTiles Bots will get you there faster. 1950s 1970s 1990s 2010s NOW Digital Transformation Intelligent Transformation
Understanding the Value of Bots Interaction with content gets smarter with LiveTiles Bots. A bot is a service, powered by rules and artificial intelligence that helps you get accurate answers fast. Bots will be invaluable and improve how we interact with data and software, ranging from human resources systems to technical knowledge bases. LiveTiles Bots leverages existing technology investments and enable the creation of relevant and discrete bots across the enterprise. Your bot will be your own personal assistant. That s a game changer.
Today s org chart Board Chief Executive Officer Finance HR Operations Sales & Marketing
Tomorrow s Org Chart Board Chief Executive Officer Finance HR Operations Sales & Marketing
CoBots Democratic and Personalized Books meetings, organizes calendar Chief Executive Officer Finance HR IT Sales & Marketing 4 models of CoBot Deployment: 1. Personal Assistant 2. Team Assistant 3. Enterpise Assistant 4. External Assistant Personal Assistant Personal Assistant Personal Assistant Personal Assistant Payroll Assistant Time Sheet & Leave Assistant Infrastructure Assistant CRM Assistant Expenses Assistant Skills Finder Assistant Password Reset Assistant Brand Guide Assistant Corporate Information Assistant Helpdesk Assistant Budget Assistant
LiveTiles Bots Customize your bot s capabilities, without code, using the power of LiveTiles Bots, built on Microsoft s Azure Bot Service. Easily modify complex technical concepts such as natural language recognition, intent and parameters.
Bots@Work
Agenda Wie ben ik Cases Demo Bots@Work 15
Case 1: HR Onboarding - Training Bot -> New Hire Er staat een training voor je klaar Bot -> New Hire Initieert reminder of volgende melding New Hire -> Bot Actie door link / button Bot doet een poll zolang training niet is afgerond Bots@Work 16
Case 2: Verlof en Urenregistratie Gebruiker -> Bot Ik wil vandaag 8 uur registreren Gebruiker -> Bot Ik kies voor optie 1 Bot -> Gebruiker Op welke klant of projectcode mag ik deze toevoegen Bot -> Gebruiker Optie 1 Optie 2 Optie 3 Bots@Work 17
Case 3: Declaraties Gebruiker -> Bot Ik wil graag een declaratie indienen* Gebruiker -> Bot Selectie via Bot, declaratie opgeslagen Bot -> Gebruiker Welk type declaratie betreft dit? Bot -> Gebruiker Onkosten Parkeren Lunch Bots@Work 18
Case 4: IT Operations Bot -> Gebruiker Hallo ik ben Sogeti Botler. Dé vraagbaak omtrent IT Bot -> Gebruiker De lijst met standaard IT middelen vind je op [LINK] Gebruiker -> Bot Hoe vraag ik een nieuwe laptop aan? Bot -> Gebruiker Gebruik je de IT Aanvraag applicatie [LINK]. Bots@Work 19
Demo Bots@Work 20
Azure Bot Framework
Microsoft AI Platform: Azure + AI
What is a bot? An application that performs one or more automated tasks.. Bots uses conversation as the interface giving you Conversational as a Platform. They don t need to include fancy things like AI and NLP!
Development Environment
Making your bot smarter Conversational AI tools
Language Understanding - LUIS Adding utterances (phrases) to an intent, FindNews: Get me some climate change news Get news about what s happening with changes in climate Find climate change news Please grab me some climate change news
Developer Portal Register your bot Connect to channels Test Publish Manage Measure https://dev.botframework.com
Analytics Start free
Bot Guidelines 1. real user needs 2. discoverable 3. Teach 4. privacy 5. easy to interact 6. output 7. personality 8. context 9. ongoing engagement
Introduction BYOB
Build Your Own Bot http://livetilesbots.com https://vimeo.com/288324287 Pass: cobot
Wrap-up Bot demo s Advanced Awesome Abroad QnA Bot Bot Bots