The impact van Robotics ir. Lars Leemhorst, PwC. IIA congres 2017

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1 The impact van Robotics ir. Lars Leemhorst, PwC 1

2 Waarom is Robotics Process Automation belangrijk voor u? How susceptible are jobs to automation? # Job title 4. Financial accounts manager 97.6% 8. Book-keeper, payroll mgr or wages clerk 97.0% 8. Finance officer 97.0% 11. Financial administrative worker (other) 96.8% 21. Financial and accounting technician 95.9% 26. Chartered and certified accountant Auto risk 95.3% Source: Oxford University, ONS 2

3 Bedrijven staan onder constante druk om prestaties te verbeteren 3

4 Robotics Process Automation (RPA) is de volgende productiviteitssprong Improved Productivity in Finance Function Robotics Process Automation 30-40% Business Process Outsourcing Shared Service Centers Cloud ERP Computers

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6 Wat is Robotics Process Automation (RPA)? Software laag bovenop bestaande applicaties en functies Gestandaardiseerde handelingen op basis van business rules en workflow Activiteiten 15 maal zo snel en 24 uur per dag 6

7 RPA tools kunnen data binnen uw organisatie manipuleren, kopiëren, verplaatsen en distribueren Data entry with input from multiple systems Excel Origin al report Data manipulation / calculation / formatting Infor Set of rules Final report Oracle Cloud Data validation between multiple systems / OCR notification Oracle Cloud Data entry within same system Databases APIs Access databases via APIs notification Oracle Cloud Report RPA oplossingen moeten worden geïmplementeerd en onderhouden, net als andere software oplossingen 7

8 RPA kan worden toegepast in alle onderdelen van uw organisatie Procure-to-Pay (AP) Order-to-Cash Record-to-Report Vendor management Collections Incentive claims Sales order Inventory management Demand and supply planning Invoice and contract management Work order management Returns processing Freight management Supply Chain Finance Automation IT Services Human Resources Data Entry Payroll Onboarding Time & attendance management Benefits and personnel administration Recruitment Compliance and reporting Software deployment Server and app monitoring Routine maintenance and monitoring E-mal processing and distribution Batch processing Password reset/unlock Back up and restoration 8

9 RPA is onderdeel van steeds intelligenter wordende software oplossingen Automation Intelligence Low Using software applications and integrating those into business processes in order to minimise costs Robotic Process Automation (RPA) Aggregating, validating and inputting data from multiple sources to automate rules based manual activities previously done by humans Natural Language Processing (NLP) Computer generated virtual assistant that simulates a conversation to provide guidance Cognitive Computing Artificial Intelligence Use of a cognitive framework to develop insights, applying learning from experience to data from multiple sources Use of digital algorithms to execute business processes and provide guidance, wherever needed, for human action Key tool providers Description Business Process Automation Platforms High Current Focus 9

10 Maar wat betekent RPA voor de organisatie? 10

11 Kunt u zich voorstellen dat we de productiviteit met RPA nog eens 30-40% kunnen verbeteren? 11

12 Hoe ziet RPA er uit? 12

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14 RPA toegepast in de financiële functie R2R proces, 10 medewerkers, 2000 cases per maand, elke case minuten t+1 0 t+5 Receive request for WIP analysis Monitor mailbox checks ERP Run ERP reports if no data follow up to understand why Log into ERP systems When Run ERP request reports found, log into ERP Paste data into template file Cut and paste data into spreadsheet template file t+1 5 Run macro, create pivot tables and finalise template analysis to original requestor Run macro, analysis to finalise original template requestor Robotic process Reductie process duur 67% Menselijke interventies 90% Implementatie duur 12 weeks 14

15 Hoe kunt u de risico s beheersen en de betrouwbaarheid van RPA beoordelen? 15

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17 Waar moet u rekening mee houden? Modulaire implementatie Manager digital workforce Cyber security en data privacy Build an investment case Start small RPA Manage veranderingen d.m.v. software deployment process Perform audits RPA software updates en proces verbeteringen Implementeer een control framework Review periodiek audit logs Prepare for scale Maak een back-up plan Robotics regulering 17

18 Added value to the business RPA zorgt voor een shift naar activiteiten met meer toegevoegde waarde Business partnering & analysis Business partnering & analysis Shared services and BPO for transactional processing Reduced Cost 18

19 Ondersteuning van de interne auditor door de Digital Workforce? 19

20 ir. Lars Leemhorst, PwC Partner Consulting Robotics Process Automation The impact van Robotics

21 The impact van Robotics ir. Lars Leemhorst, PwC 21