SPACELESS GROWTH IN MULTIPLE DIMENSIONS: SMART, SUSTAINABLE AND INCLUSIVE AND BEFORE WE START 50% LESS REAL ESTATE YOUR WORLD OF WORKING AND LIVING INTEGRATION OF WORLDS FM WORLD OF WORK Fred Kloet, European perspective on FM, FM&BS, 28/06/2012 FAST CITY YOUR WORLD OF WORK? SLOW COMMUNITY Fred Kloet, European perspective on FM, FM&BS, 28/06/2012
Rabobank HQ 2GO or 2STAY? Fred Kloet, European perspective on FM, FM&BS, 28/06/2012 PROCESS (latin) OR RESULT (anglo) ORIENTED. OR RECONCILING BOTH?!
THE NEW WORLD OF WORK IS NOT SO MUCH ABOUT YOUR WORK, IT IS MORE ABOUT YOUR WORLD FUNDAMENTAL SHIFT TOWARDS INTRINSIC VALUE OF PEOPLE, SUSTAINABILITY AND SERVICES (not just ROI, IRR and WACC) Fred Kloet, European perspective on FM, FM&BS, 28/06/2012
COMBINING OFFLINE+ONLINE HOSPITALITY TO CREATE SMART COMMUNITIES 2STAY CONNECTED RESPECT FOR DIVERSITY AND DEMAND FOR DIVERSIFICATION AS A RESPONSE TO THE OVER RATED TAYLOR THINKING SLOW FOOD, SLOW MANAGEMENT, SLOW CITIES, SLOW SEX, SLOW
SMART WORKER ACTIVITIES / COMPETENCES 70% = TWO MINDS Fred Kloet, European perspective on FM, FM&BS, 28/06/2012 SLOW AS IN SOCIAL, SMART, SUSTAINABLE, GOOD AND RESPECTFUL
IRREVERSIBLE DEMAND TO INTEGRATE BUSINESS related SERVICES PROCESSES Fred Kloet, European perspective on FM, FM&BS, 28/06/2012 Rabobank HQ PROCESS INTEGRATION IN FM (Smart worker) 2012 Growth of FM: facilitating end user engagement with business services Maslow 1978 EU Policy: Tangible > Intangible
RESULT: FM WORLD OF WORK EN15221 DEFINING FM, SLA, QUALITY, PROCESS, TAXONOMY, SPACE AND BENCHMARKING HELPS MEASURING THE EFFECTS OF SMART WORKING AND REAL ESTATE EUROPEAN FACILITY MANAGEMENT: EN15221 Integration of processes within an organisation to maintain and develop the agreed services which support and improve the effectiveness of its primary activities. Scope: Space & Infrastructure Planning, design, workplace, construction, lease, occupancy, maintenance, furniture, cleaning, etc. People & Organisation HS&S, catering, ICT, hospitality, HRM, security, office supplies, accounting, marketing, etc. ISO Asset Management + Outsourcing + FM Terms defined: Asset, benchmarking, client, customer, end user, facility, real estate, tenant, service provider, workplace, cleaning, etc. (EN15221 1: 2006 Facility Management Part 1: Terms and definitions) EU policy: transparency, competitiveness and service standards By Fred Kloet, NWoW, EN15221 and EU FM Expert
CLASSIFICATION (EN15221 4)
EN15221 6 & the Dutch Real Estate System (MSc) A Standards Battle! dmenkveld@hotmail.com EU Policy: FM is a Service + tangible > intangible assets By Fred Kloet, NWoW, EN15221 and EU FM Expert) Key actions European Commission relevant to European FM sector Improving the business environment Strengthening the Single Market Industrial innovation strategy Promoting Sustainability Facilitating industrial change Capitalising on globalisation Improving sectoral policy frameworks Member State competitiveness Taken from Pede r Christensen EC Enterprise & Industry presentation By Fred Kloet, NWoW, EN15221 and EU FM Expert
High Level Group on Business related Services Industrial Policy Communication and Single Market Act Focus on logistics, facility management, marketing and advertising Market gaps, innovation and standards Timing: first meeting end of 2012. Report with recommendations end 2013/begin 2014? Taken from Pede r Christensen EC Enterprise & Industry presentation By Fred Kloet, NWoW, EN15221 and EU FM Expert KEY RESULTS: 1.LESS DEPENDING ON REAL ESTATE 2.EFFECTIVITY THROUGH INTEGRATION 3.PRODUCTIVITY INCREASE THROUGH ENGAGEMENT 4.COMPETENCY BASED WORKING DESIGN 5.FACILITATING GROUP INTELLIGENCE Fred Kloet, European perspective on FM, FM&BS, 28/06/2012
EXAMPLE SPACELESS GROWTH Microsoft NL MICROSOFT = 2STAY+LESS SPACE
Eneco HQ EXAMPLE IN A BUILDING HUB NEIGHBOURHOOD OR CITY: coworking/cooperative
LOCATION OF GOOD & FAIR COFFEE SETS THE FUTURE OF REGUS, MICROSOFT, SHELL,..(your office) The Integrator of Worlds Business plan Virtual Partner Mental partner & peers Physical partner) (interior) Architect INTEGRATION+MATCHMAKING CLIENT Risk taking stakeholder? Client project or coworking business
A. Organisatiegegevens op separaat formulier aan te leveren: Rekenmodel New World of Work naam aantal medewerkers WACC opleidingsnivo Designed by: PROCOS GROUP sector aantal vestigingen produktiviteit te meten in man/vrouw percentage Villa FM gemiddelde leeftijd mobiel we rk en mo gelijk? leiderschapsstijl Facilitif ziekteverzuim m2 NVO/BVO per werkplek cultuur volgens Ho fs tede Quub werkplekratio IRR adres (Arnhe m, okotber 2009) FACTOR 4 INDEX VERWERKEN!!!! B. Scenario per Wereld en integratie (zie invulinstructie per kolom) 1 2 3 4 5 6 7 8 9 10 11 12 13 New World of Work HUIDIG NWoW Delta Kosten/Investering Verklaring kosten/i nvestering Terug Concl usie Alternatieven aspecten (o.b.v. enquete, interview (o.b.v. strategie HUIDIG / NWoW Delta opheffing (raming verdienen meting) en doelstelling door Wereld verantw.) tijd (IRR) 1 2 Fysieke Wereld (EN15221) Weging Score Jr kosten Weging Score Weging Score Accomodation 3 2 80000 3 5 0 3 200.000,00 buitenzonwering aanbrenge n Work pl ace 4 3 25000 2 1 2 2 400.000,00 kwa ntitati eve vervanging afname Technical i nfra 4 4 40000 4 2 0 2 220.000,00 weg nemen S ervi ces 3 1 240000 5 3 2 2 630.000,00 cateri ng en helpdes k Hardware 5 5 120000 2 5 3 0 80.000,00 simplificatie Totaal 3 1 730.000,00 Totaal Mental e Wereld Me dew.tevre denheid 5 2 50000 2 4 3 2 120.000,00 delegatie en training WorkLife Bal an ce 2 4 30000 2 1 0 3 60.000,00 minder sturing Mo bi li ty 4 5 200000 4 2 0 3 60.000,00 volwass enheid Empowerment 1 2 35000 5 3 4 1 40.000,00 teamsessies Trust 2 1 0 2 5 0 4 180.000,00 coachi ng middenma nageme nt Colla boration&commun. 3 4 60000 3 4 0 0 0,00 Willingness to Change 2 5 25000 3 3 1 2 95.000,00 consolidatie maatregelen Totaal 2 1 315.000,00 Totaal Virtuele Wereld Hardware 2 2 30000 2 2 0 0 0,00 zel fde voor meer strategie S oftware 2 3 240000 3 5 1 2 150.000,00 mobiliteit en sa menwerking S ys te men 4 5 170000 3 1 1 4 100.000,00 afbouwen, over naar virtueel Unified Communications 1 1 40000 4 4 3 3 150.000,00 mobiliteit en sa menwerking Totaal 3 1 200.000,00 Totaal Integratie van Werelden Processen 2 3 220000 4 5 2 2 20.000,00 stroomlijnen Creatie 4 2 70000 4 4 0 2 1.200.000,00 ni euwe mindset Samenwerking 2 4 40000 5 4 3 0 360.000,00 com muni catie Kla nten 5 3 700000 4 4 1 1 840.000,00 practi ce what we preach Retenti e 3 3 240000 4 4 1 1 250.000,00 omschol i ng Kwaliteit 2 4 500000 5 4 3 0 250.000,00 i nte grati e Totaal 1 2 2.920.000,00 Totaal CALCULATION NEW WORKSPACE IN THE EUROPEAN WORLD OF WORK LANGUAGE CULTURE MARKET STUCTURE LAW STRONGLY INFLUENCE HOW WE USE OUR COMPETENCES TO WORK by
SPACELESS GROWTH CHANGES CULTURAL DIMENSIONS Cultural dimensions at work: Universalism and Particularism Individualism and Communicatrism Specific and Diffuse Neutral and Affective Achievement and Ascryption Time Orientation Internal and External Control Four types of cultures: Family Eiffel Tower Guided Missile (US/UK) Incubator (Villa FM is licensee of Trompenaars Hampden Turner) Space for knowledge work Spaceless Working and Living Culture
CONCLUSIONS SMART, SUSTAINABLE AND INCLUSIVE COMMUNITIES ARE BY DEFAULT NWoW+L, SLOW AND HOSPITABLE THEY SHOULD BE DESIGNED BOTTOM UP, TAKING PEOPLE S COMPETENCES AS A STARTING POINT, NOT THEIR ACTIVITIES HOW DO YOU SEE YOUR SPACELESS GROWTH?