EQAVET binnen de bancaire sector NIBE-SVV EBTN

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Bart Meyer
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1 EQAVET binnen de bancaire sector NIBE-SVV EBTN Clemens Spoorenberg Breukelen 18 november 2010

NIBE-SVV Nederlands Instituut voor het Bank-, Verzekerings- en Effectenbedrijf 50% Nederlandse Vereniging van Banken, 50% Verbond van Verzekeraars

2 NIBE-SVV Nederlands Instituut voor het Bank-, Verzekerings- en Effectenbedrijf 50% Nederlandse Vereniging van Banken, 50% Verbond van Verzekeraars Branche opleidingsinstituut en exameninstituut cursisten per jaar examens per jaar Ruim 100 opleidingen Veel incompany maatwerk Uitgeverij Lid EBTN

3 EBTN European Banking & Financial Services Training Association Bancaire opleidingsinstituten in Europa 32 leden uit alle Europese landen Europese certificering en accreditatie Europese LdV en LLL projecten Congressen en seminars Uitwisselen best pratices Focus op Quality Assurance

4 EBTN Ontwikkeling en verbetering Vocational Education and Training (VET) in de financiële dienstverleningssector Erkenning non-formeel opleiden European Qualification Framework en NLQF European Creditpoints (ECVET) European Quality Assurance in VET (EQAVET) Europese projecten

5 EBTN EUROPEAN PROJECTS IN THE F.S.S. VEBS Virtual European banking School EFCB European Foundation Certificate in Banking QUALIFISE EQF Levelling LOBSTER EUROBANQUA Learning Organization Quality Assurance CERTIFIED Certification system based on Competences B.I.F. Network EC VET Application QUALOBSTER Quality Ass. in L.O. EFEP Financial Literacy QUADULTRAINERS Adult Trainers Certificates FIRST EQF Translator

6 EBTN European Banking Network for Quality Assurance Past precies binnen doelstellingen EQAVET - Netwerk op Europees niveau (EQAVET network) - Ontwikkeling instrumenten - Verspreiding, promotie en communicatie

7 EBTN Toepassen van het Reference Framework van de cyclus kwaliteitsgarantie op trainingsinstituten in de FSS: Planning; Implementatie, Beoordeling en Evaluatie Opbouwen van een netwerk binnen VET in de FSS op het gebied van Quality Assurance Ontwikkelen van richtlijnen om Quality Assurance binnen de sector te verbeteren

8 EBTN Guideline No. 1 Planning Establish within the institution a responsible position for quality assurance management (appoint a person or set up a committee) One agency for all relevant information Coordination for the complex task of quality assurance Point of contact for employees and external partners Facilitating control of quality assurance measures

9 Guideline No. 2 Planning Agreement on objectives, including establishment of processes for monitoring and auditing results Objectives are transparent Objectives are accepted to a high degree (after common discussion) Increased probability for realization of objectives Obstacles can be anticipated in advance

10 Guideline No. 3 Planning Express defined and agreed objectives in terms of department units and individual positions/functions Involvement of employees, increased consciousness for organisational objectives Increased probability for realization of objectives due to motivated employees More clarity about requirements

11 Guideline No. 4 Implementation Set criteria for the selection of teachers and trainers and match with the needs of the trainees Improvement of teaching Increased probability for successful training courses Positive for the reputation of the training institute and therefore for getting customers

12 Guideline No. 5 Implementation Implement an overall training plan for further education of staff and training providers Career development in accordance with organisational goals Support of organisational development by human resources development Purposeful investment in further education

13 Guideline No. 6 Evaluation & Assessment Regular inquiry to evaluate training outcomes (former students/ customers) Proving of learning outcomes Information about long-term effects Information about the applicability of learning contents Information about effects on career pathways Increased customer loyalty

14 Guideline No. 7 Evaluation & Assessment External audit and/or peer review Getting feedback from outside the organisation / objective comparison Finding appropriate standards for the own performance Counselling of specialists in the field (peer review)

15 Guideline No. 8 Evaluation & Assessment Analysis of internal and external data, examen results and final grades Legitimacy for stakeholders Systematic account of performance and output Providing information for quality improvement

16 Guideline No. 9 Review Internal and external recognition/consensus on the need for change: incentives and rewards Strengthening motivation and commitment of employees Establishment of a quality culture Representation in public relations Objectives are transparent

17 Guideline No. 10 Review Evaluation of processes which have been changed. Lessons learned. Feedback to the system Creation of a quality cycle allowing continuous adaptation to change Improvement of processes and results Stopping unfavourable developments Objectives are transparent

18 Wat heeft het ons opgeleverd? Herinrichting organisatie ISO, CEDEO, CDFD erkenning Goede uitgangssituatie EQF en NLQF inschaling Internationale contacten Veel plezier

19 VRAGEN???

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