MULTIFUNCTIONELE DIGITALE SYSTEMEN. Scanfuncties configureren op de e-studio

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1 MULTIFUNCTIONELE DIGITALE SYSTEMEN Scanfuncties configureren op de e-studio

2 Scan toepassingen Deze instructie beschrijft hoe de scan-to- en scan-to-file functies geconfigureerd kunnen worden op de Toshiba e-studio s. De instructie kan worden toegepast op onderstaande modellen. Model /file Windows 2003/2008 e-studio165/205/167/203/237 JA OK e-studio230/280* JA Aanpassen e-studio232/282/233/283* JA OK e-studio350/450* JA Aanpassen e-studio352/452/353/453* JA OK e-studio520/600/720/850/523/603/723/853* JA OK e-studio3511/4511 JA Aanpassen e-studio281c/351c/451c JA OK e-studio2330c/2820c/3520c/4520c JA OK e-studio5520c/5530c/6530c JA OK e-studio2500c/3500c/3510c JA OK *scannen is optioneel op deze modellen De kolom Windows 2003/2008 geeft aan of er een (policy)aanpassing op de server nodig is voor het gebruiken van de scan-to-file functie. Dit is noodzakelijk voor de oudere e-studio modellen. Zie hiervoor het instructie document Windows Server 2003/2008 & Scan-to-file. De hier afgebeelde screenshots kunnen onderling verschillen vertonen tussen de vermelde modellen. Alle hierna vermelde instellingen dienen te worden gemaakt via de webinterface van de betreffende e-studio; TopAccess genaamd. TopAccess Starten Start Internet Explorer Voer in de adresbalk het IP-adres in, er mag geen www voor staan. Druk op Enter. Het adres wordt automatisch aangevuld TopAccess wordt geopend Klik op Administration Voer het Password in (123456) en klik op Login Ga naar de tab [Administration] en voer het Password in. (standaard ) Toshiba TEC Netherlands Imaging Systems - Technical Support Department e-studio Scanfuncties configureren - 2

3 Scan-to- . Met deze functie is het mogelijk een document te scannen naar een intern- of extern adres. Om deze functie te gebruiken dient op het netwerk een mailserver actief te zijn welke het SMTP protocol ondersteund. Om scan-to- op een e-studio te configureren dient het ip-adres van de mailserver bekend te zijn en er dient een adres als afzender ingesteld te worden. Installatie scan-to- e-studio SMTP Client Via TopAccess dient onder Administration, Setup, SMTP client dient op Enable te staan Bij SMTP Server Address het IP-adres van de mail server te worden opgegeven. Indien eerst via pop moet worden ingelogd, dient POP before SMTP te worden enabled en dient een login naam en password voor deze pop account te worden opgegeven. Afwijkende instellingen i.c.m. MS Exchange 2007 Standaard dient in MS Exchange 2007 te worden ingelogd met een bestaande (mail)account. Tevens dient het adres van deze maill account als afzenderadres worden opgegeven. Anders zal dit resulteren in een 2550 Mailbox unavailable melding. Toshiba TEC Netherlands Imaging Systems - Technical Support Department e-studio Scanfuncties configureren - 3

4 Verder dient een standaard Van adres en Van naam te worden ingegeven, dit gaat via TopAccess onder Administration, Setup, . Ook is hier het standaard bestandsformaat in te stellen (PDF of TIFF). Multi: meerdere gescande pagina s komen in één bestand. Single: meerdere gescande pagina s komen in afzonderlijke bestanden, iedere pagina in een bestand. Let op: Het From Address moet een adres volgens de st andaard notatie zijn; bijv: info@toshiba.nl Er mogen geen spaties en speciale tekens in het adres voorkomen anders zal dit resulteren in een foutcode (2500/2501) Voor gebruik i.c.m. MS Exchange 2007 dient als afzenderadres het adres van de account welke voor inloggen wordt gebruikt (zie pag. 3). Anders zal dit resulteren in een 2550 Mailbox unavailable melding. Toshiba TEC Netherlands Imaging Systems - Technical Support Department e-studio Scanfuncties configureren - 4

5 Scan-to-File Met deze functie is het mogelijk direct naar een map op een PC/Server/MFP te scannen. Om naar de HDD van de MFP te scannen hoeft niets geconfigureerd te worden. Voor direct scannen naar een PC/Server wel. Installatie scan-to-file e-studio Via TopAccess kan onder Administration, Setup, Save as File worden aangegeven dat er network folder(s) moeten worden gebruikt voor scan-to-file. Save as file naar SMB (gedeelde map Windows/Linux-samba omgeving) Onder Destination dient: Use Network Folder Destination te worden geselecteerd. Afhankelijk van het model is het mogelijk een standaard netwerk bestemming op te geven. Nu kan onder Remote 1 en 2 het netwerkpad naar de server/pc worden ingegeven worden ingegeven naar de gedeelde map waarnaar toe moet worden gescand. Voor de betreffende map dient ook een inlognaam en wachtwoord worden ingegeven welke lees én schrijfrechten heeft op deze map. Indien maar een 1 remote locatie hoeft te worden gebruikt dient Remote 2 te worden ingesteld op Allow user to select network to be used as destination. Indien dit niet wordt geselecteerd verschijnt er een foutmelding zodra er op Save wordt geklikt. Nadat alle instellingen zijn gemaakt links boven op Save klikken. Toshiba TEC Netherlands Imaging Systems - Technical Support Department e-studio Scanfuncties configureren - 5

6 Save as file Novell Netware Afhankelijk van het model is het mogelijk direct naar Novell Netware te scannen. Hiervoor is een aparte instructie beschikbaar Scannen naar Novell Netware Server. Installatie meer dan 2 remote locaties Indien meer dan 2 Remote scan locaties gewenst zijn, kan dit via Templates worden gedaan. Stel via TopAccess onder Administration, Setup, Save as File Remote 2 in op Allow user to select network to be used as destination. Maak vervolgens een template aan via TopAccess, Registration Klik op vrije Template, Selecteer Scan en Save as File klik vervolgens op Select Agent Toshiba TEC Netherlands Imaging Systems - Technical Support Department e-studio Scanfuncties configureren - 6

7 Verander indien gewenst de Panel Settings Klik op Save as File Setting Selecteer gewenst File Format, Selecteer alleen Remote 2, selecteer daar SMB en geef netwerkpad/logon name en password in. Klik tenslotte op Save. Toshiba TEC Netherlands Imaging Systems - Technical Support Department e-studio Scanfuncties configureren - 7

8 Verander evt. de Scan Settings. Zodra gereed klik Boven op Save. Template is nu ingesteld. Procedure kan worden herhaald voor overige scan locaties. Toshiba TEC Netherlands Imaging Systems - Technical Support Department e-studio Scanfuncties configureren - 8

9 Foutmeldingen bij scannen. Indien scannen niet lukt, verschijnt in de display van de machine een melding Scan log via Job Status Via JOB STATUS kan er een error code worden uitgelezen: Druk op LOG en vervolgens SCAN Hier kan de errorcode worden uitgelezen. Toshiba TEC Netherlands Imaging Systems - Technical Support Department e-studio Scanfuncties configureren - 9

10 Foutcode 2D64 (Logon to file server failed. Check username and password.) Oorzaak 1. User Login/password niet correct 2. De gebruikte User heeft geen schrijf rechten op de share en/of folder. Controleer de rechten op de server share: Klik op onder Delen op Machtigingen (Permissions) Klik op Beveiliging (Security) Zorg dat de gebruikte user volledig beheer heeft Zorg dat de gebruikte user Volledig beheer heeft. Toshiba TEC Netherlands Imaging Systems - Technical Support Department e-studio Scanfuncties configureren - 10

11 Foutcode 2550 (Mailbox unavailable.) Oorzaak 1. Relay restrictie 2. Geen toegangsrechten op de mailbox (MSExchange 2007) zie pag. 3 Controleer de Relay Restricties op de Exchange server: Indien mailen naar interne adressen goed werkt maar naar externe adressen niet bereikt kunnen worden (resultaat bijv. foutcode 2550 Mailbo x unavailable), kan het zijn dat de mailserver relaying niet toelaat voor mail verstuurd vanaf de e-studio. Dit document laat zien waar dit veranderd kan worden. Open de MS Exchange System Manager (Programs, Microsoft Exchange, System Manager) Klap de Administative Groups en vervolgens Servers, Protocols en SMTP open. Selecteer Properties bij Default SMTP Virtual Server. Toshiba TEC Netherlands Imaging Systems - Technical Support Department e-studio Scanfuncties configureren - 11

12 Klik op Access en vervolgens op Relay. Selecteer only the list below en klik op Add om het ip-adres van de betreffende MFP toe te voegen. De instelling zoals hiernaast afgebeeld All except the list below is vanwege de veiligheid erg gevaarlijk (is alleen wenselijk indien MS Exchange niet direct aan het internet is gekoppeld). In de bijlage Scan Job Status Messages is een overzicht te vinden van alle errorcodes. Toshiba TEC Netherlands Imaging Systems - Technical Support Department e-studio Scanfuncties configureren - 12

13 Scanlog TopAccess Via TopAccess kan dit ook worden gecontroleerd. Logs, Scan Toshiba TEC Netherlands Imaging Systems - Technical Support Department e-studio Scanfuncties configureren - 13

14 Scan Job Status Messages The status and result of the scan jobs is indicated as following in the Scan Job page in the Job Status tab and Scan Log page in the Logs tab. Error Code 2C10, 2C12, 2C13, 2C20-2C22 2C11, 2C62 2C14 2C15 2C30 2C31, 2C33 Message Illegal Job status Not enough memory Invalid parameter specified Message size exceeded limit or maximum size Failed to create directory Failed to create file Corrective Action A system error has occurred during sending an . Retry it. If the error still Make sure there is enough memory to send the scan job. Make sure you specify the settings correctly and try again. You are sending too many documents at a time. Send your documents separately. Make sure that the access privilege to the storage directory is writable and the server or local disc has a sufficient space. Then retry the scan. Make sure that the access privilege to the storage directory is writable and the server or local disc has a sufficient space. Then retry the scan. 2C32 Failed to delete file Turn the power OFF and then back ON. Retry the scan. 2C40 2C61 2C63, 2C64 2C65, 2C66, 2C69 2C6A 2C6B 2C6C Failed to convert image file format Failed to read AddressBook Invalid Domain Address Failed to connect to SMTP server Failed to send message Invalid address specified in From: field Invalid address specified in To: field When this error occurs by converting the Slim PDF format, retry the scan. If the error still occurs, specify the general PDF format. When this error occurs by converting other than the Slim PDF format, turn the power OFF and then back ON. Then retry the scan. If the error still occurs, contact your service representative. Turn the power OFF and then back ON. Retry the job in error. Reset the data in the Address Book and retry it. If the error still occurs, contact your service representative. Ask your administrator to set the IP address. Make sure the SMTP server is correctly working, or the SMTP server address has been set correctly. Turn the power OFF and then back ON. Retry the scan. If the error still Make sure that there is an illegal character in the Terminal mail address. Delete the illegal character and reset the appropriate Terminal mail address, then retry it. Make sure that there is an illegal character in the Destination mail address. Delete the illegal character and reset the appropriate Destination mail address, then retry it. 2C6D NIC system error Turn the power OFF and then back ON. Retry the scan. If the error still 2C70 2C71 SMTP service is not available SMTP authentication error Ask your administrator whether the SMTP service is enabled. Confirm the login name and password are correct. If SSL is enabled, make sure that SSL port number is correctly set. 2C72 POP Before SMTP error Confirm the POP Before SMTP settings and POP3 settings are correct. 2C80 2C81 Failed to process received job Failed to process received Fax job 2CC0 Job canceled (Job was canceled.) Ask your administrator whether the Internet Fax Received Forward is set. Ask your administrator whether the Fax Received Forward is set. 2CC1 Power failure occurred Make sure that the power cable is connected properly and it is inserted Toshiba TEC Netherlands Imaging Systems - Technical Support Department e-studio Scanfuncties configureren - 14

15 Error Code Save as file 2D10, 2D12, 2D13, 2D20-2D22 Message Illegal Job status Corrective Action securely. Resend the job. Turn the power OFF and then back ON. Retry the scan. If the error still 2D11 Not enough memory Make sure there is enough memory to save the scan job. 2D14, 2D61 2D15, 2D65 2D30 Invalid parameter specified There are too many documents in the folder. Failed in creating new document. Failed to create directory Make sure you specify the settings correctly and try again. Delete the data in the destination folder in the equipment, save the document by dividing it, or save the document in the single page format. Make sure that the access privilege to the storage directory is writable and the server, USB media, or local disc has a sufficient space. Then retry the scan. 2D31, Failed to create file Make sure that the access privilege to the storage directory is writable and the 2D33 server, USB media, or local disc has a sufficient space. Then retry the scan. 2D32 Failed to delete file Turn the power OFF and then back ON. Retry the scan. 2D40 Failed to convert image When this error occurs by converting the Slim PDF format, retry the scan. If file format the error still occurs, specify the general PDF format. When this error occurs by converting other than the Slim PDF format, turn the power OFF and then back ON. Then retry the scan. If the error still occurs, contact your service representative. 2D60 Failed to copy file Turn the power OFF and then back ON. Retry the scan. If the error still 2D62 2D63 2D64 2D66 2D67 2D68 2DA8 2DC0 Failed to connect to network destination. Check destination path. Specified network path is invalid. Check destination path. Logon to file server failed. Check username and password. Failed to process your job. Insufficient storage space. FTP service is not available File Sharing service is not available The HDD for storing Shared data is running out of space Job ca nceled Make sure the network folder is shared in your network and retry the scan. If the error still occurs, ask your administrator to confirm whether the IP address or path of the server is correct. Also make sure that the server is operating properly. Make sure you specify correct network folder and retry the scan. Make sure you specify correct user name and password to logon the file server, or you specify correct file server. Then retry the scan. ZIE PAGINA 10 Delete the data in the destination folder in the equipment and retry the scan. Ask your administrator whether the FTP service is configured correctly. Ask your administrator whether the SMB protocol is enabled. Delete the unnecessary data in HDD. (Job was canceled.) 2DC1 Power failure occurred Make sure that the power cable is connected properly and it is inserted securely. Resend the job. Store to e-filing 2A20 Failed to acquire resource. Retry the scan. 2A40 System fatal error. Turn the power OFF and then back ON. Retry the scan. 2A50 Job canceled. (Job was canceled.) Toshiba TEC Netherlands Imaging Systems - Technical Support Department e-studio Scanfuncties configureren - 15

16 Error Code Message Corrective Action 2A51 Power failure occurred. Make sure that the power cable is connected properly and it is inserted securely. Resend the job. 2B10 There was no applicable job. Retry the scan. 2B11 Job status failed. Retry the scan. 2B20 Failed to access file. Retry the scan. 2B21 Message size exceeded limit or maximum size. You are sending too many documents at a time. Send your documents separately. 2B30 Insufficient disk space. Delete unnecessary documents in e-filing and try again. 2B31 2B32 Failed to access Electronic Filing. Failed to print Electronic Filing document. Make sure that the specified e-filing or folder exists. (If not, this error would not occur.) Delete the specified e-filing or folder and reset them. Retry the job in error. If the specified e-filing or folder cannot be deleted, contact your service representative. Make sure that the specified document exists. (If not, this error would not occur.) Delete the specified document and reset them. Retry the job in error. If the specified document cannot be deleted, contact your service representative. 2B50 Failed to process image. Turn the power OFF and then back ON. Retry the scan. If the error still 2B51 2B60 2B70 Failed to process print image. The folder was renamed. A folder of the same name already existed. The document was renamed. A document of the same name already existed. 2B71 The storage period of e- Filing documents will expire 2B80 Make sure that the Function List can be printed out. Retry the print. If the error still The same named folder cannot be created in the same box. The same named document cannot be created in the same box or folder. Check if necessary documents are stored in e-filing. The documents will be deleted in few days. The HDD for storing e- Delete unnecessary documents in e-filing. Filing data is running out of space. 2B90 Insufficient Memory. Turn the power OFF and then back ON. Retry the scan. If the error still 2BA0 Invalid Box password Make sure that the password is correct and retry the scan, or reset the specified. password and retry the scan. When this error occurs for the print of the data in the e-filing, perform the print with the administrator's password. If the recovery is still not completed or in case of invalid password for the operation other printing (opening the file, etc.), contact your service representative. 2BA1 Incorrect paper size Make sure to specify the supported paper size. 2BB0 Job canceled (Job was canceled.) 2BB1 Power failure occurred Make sure that the power cable is connected properly and it is inserted securely. Resend the job. 2BC0 System fatal error. Turn the power OFF and then back ON. Retry the scan. If the error still 2BC1 2BD0 2BE0 Failed to acquire resource. Power failure occurred during restoring. Failed to obtain the machine parameters. Turn the power OFF and then back ON. Retry the scan. If the error still Make sure that the power cable is connected properly and it is inserted securely. Resend the job. Turn the power OFF and then back ON. Retry the scan. Toshiba TEC Netherlands Imaging Systems - Technical Support Department e-studio Scanfuncties configureren - 16

17 Error Code 2BF0 2BF1 Message Reached the maximum number of pages. Reached the maximum number of documents. Corrective Action Reduce the pages and print again. Delete the documents from the boxes or folders. 2BF2 Reached the maximum Delete the folders from the boxes. number of folders. RFC related 2500 Syntax error, command Check if the Terminal mail address and Destination mail address are correct. unrecognized Check if the mail server is operating properly. Turn the power OFF and then back ON. Perform the job in error again. ZIE PAGINA Syntax error in parameters or arguments 2503 Bad sequence of commands 2504 Command parameter not implemented Check if the mail server is operating properly. Turn the power OFF and then back ON. Perform the job in error again. If the error still occurs, Contact your service representative. ZIE PAGINA 4 Check if the mail server is operating properly. Turn the power OFF and then back ON. Perform the job in error again. If the error still occurs, Contact your service representative. Check if the mail server is operating properly. Turn the power OFF and then back ON. Perform the job in error again. If the error still occurs, Contact your service representative Mailbox unavailable Confirm that the destination addresses are correct. ZIE PAGINA 11 Confirm the access privilege for the mailbox in the mail server. ZIE PAGINA User not local Confirm that the destination addresses are correct. Check if the mail server is operating properly Insufficient system storage Confirm that the destination addresses are correct. Confirm the available size for the mailbox in the mail server Mailbox name not Check if there is an illegal character in the mail box in the mail server. allowed Disclaimer: Hoewel Toshiba Tec Nederland zich inspant om de in dit document genoemde informatie zo volledig en actueel mogelijk te laten zijn, kan Toshiba Tec Nederland niet instaan voor de juistheid en/of volledigheid en/of specifieke toepassingsmogelijkheden van de opgehaalde en/of verkregen informatie via dit document. Het ophalen en gebruiken van de informatie uit dit document geschiedt daarom geheel op eigen risico van de gebruiker. Versie 2.1 Maart 2009 Toshiba TEC Netherlands Imaging Systems - Technical Support Department e-studio Scanfuncties configureren - 17