Citrix XenApp and XenDesktop Fast Track

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1 Citrix XenApp and XenDesktop Fast Track Cursusduur: 5 Dagen Cursuscode: CMB-207 Beschrijving: Nederlands: Deze 5-daagse Fast Track training biedt studenten de basis die nodig is om effectief desktops en applicaties in het datacenter te beheren en ze vervolgens als een dienst te leveren ongeacht waar een gebruiker zich bevindt. Cursisten leren tijdens deze versnelde cursus onder meer hoe XenDesktop- en XenApp-omgeving opgezet kunnen worden en administratieve rechten, virtuele desktops en printers toegewezen worden aan gebruikers. Deze Fast Track-training is een combinatie van de cursussen Citrix XenApp 6.5 Administration (CXA-206 ) en Citrix XenDesktop 5 Administration (CXD-202). De cursus is vooral bedoeld voor ervaren Citrix XenApp Administrators die hun vaardigheden met XenDesktop willen uitbreiden. Met deze cursus kunt u de kennis opdoen om u versneld te certificeren als Citrix Certified Administrator (CCA). Bij Global Knowledge is een examen voucher bij de prijs van deze Citrix training inbegrepen! ================================== English: This fast-paced course provides the foundation necessary for students to effectively centralize and manage desktops and applications in the datacenter and deliver them as a service to users anywhere. Students will learn how to build XenDesktop and XenApp environments; assign virtual desktops; deliver published resources and printers to users; use policies to customize farm settings and the user experience; and administer the environments. In addition, students will learn how to build a Provisioning services farm to enable single-image desktop management. At Global Knowledge the price of an exam voucher is included in the price of this Citrix training! Doelgroep: Nederlands: De cursus is bedoeld voor IT professionals zoals server-, netwerk- en systeembeheerders, system en sales engineers, consultants, analysts en architecten die bekend zijn met Microsoft Windows Server omgevingen. Met name voor bestaande Citrix XenApp Administrators die hun kennis willen uitbreiden met XenDesktop is deze cursus zeer geschikt. English: This course is intended for IT professionals, such as server, network and systems administrators familiar with Microsoft Windows environments, including Windows 2008 R2 administrators. Existing Citrix XenApp administrators interested in increasing their desktop virtualization skills with Citrix XenDesktop, are ideal candidates. Systems engineers, sales engineers, analysts, consultants, and architects are also appropriate candidates for this course. Doelstelling: Na afloop van deze training zijn cursisten in staat om: Configure a XenServer host for desktop delivery. Install and configure Citrix XenApp to create a new farm or join an existing farm. Adjust virtual machine properties. Create administrator accounts and assign custom administrative permissions to the accounts. Backup virtual machine metadata to shared storage. Configure the logging of administrative changes to a database. Import a virtual machine. Create and apply worker groups that simplify the administration of

2 Install XenDesktop. published resources and policies. Add a controller to an existing site. Install the Web Interface role. Install, configure and secure Web Interface. Create and configure XenApp Web and XenApp Services web sites. Delegate XenDesktop administration. Customize the layout, content, and appearance of a XenApp Web site. Prepare a master virtual machine. Publish application and server desktop resources for access by users and verify that workspace control works correctly. Assign users to pooled virtual desktops and dedicated virtual desktops. View and manage user sessions from the administrative console. Modify desktop catalogs, groups, and a master virtual machine. Use policies and Profile Management to restrict and allow XenDesktop features. Install profiling software, profile an application for streaming, and link dependent profiles to allow interaction between streamed applications. Publish a streamed application and verify that the streamed application works correctly. Monitor XenDesktop sessions. Shadow XenDesktop sessions. Create policies to improve performance, restrict user access, and shadow user sessions. Install and configure Provisioning services. Test policies to verify that they produce the desired effect. Create a shared vdisk. Configure custom load evaluators and apply them to servers and applications. Create streamed virtual desktops using Provisioning services. Configure and test failover using a load balancing policy. Update a vdisk. Install Citrix Receiver, configure and deliver a plug-in package, and verify that self-service applications can be added from a client device. Identify key features of XenDesktop 5.5. Install and configure a Citrix license server, import Citrix licenses, configure license monitoring, and view license usage trends. Configure printing including, printer auto-creation, driver compatibility lists, session printers, and printing policies. Configure a XenApp Web site to use an ICA proxy. Identify tools that can be used to monitor XenApp servers and sessions.

3 Identify additional components included with Citrix XenApp Platinum edition. Vereiste kennis en vaardigheden: Examens en certificering Bij aanvang van de cursus wordt van de cursisten de volgende Deze training CMB-207 bereidt de cursist voor op het Citrix examen voorkennis en ervaring verwacht: A19 - Citrix XenDesktop 5 Administration. Microsoft Windows Server 2008 R2 and Remote Desktop Indien u het examen A22 - Citrix XenApp 6.5 Advanced Administration Services goed afrondt, dan certificeert u zich als Citrix Certified Administrator Network and storage devices, device drivers, and operating (CCA) voor Citrix XenDesktop 5.5. systems Networking concepts, such as DNS, DHCP, IIS, load balancing, Het examen A22 telt tevens mee voor het behalen van de volgende and file and printing services certificeringen: Active Directory and group policy Server, desktop, and application virtualization concepts Citrix Certified Enterprise Engineer (CCEE) for Virtualization Citrix XenApp Citrix Certified Integration Architect (CCIA) for Virtualization Vervolgcursussen: Indien u uw volledige Citrix Certified Administrator certificering (CCA) wilt behalen, dan kunt u ter voorbereiding op de examens de volgende training volgen: Citrix XenServer 6.0 Administration (CXS-203) Vervolgens kunt u de trainingen voor Citrix Certified Advanced Administrator (CCAA) volgen ter voorbereiding op het bijhorende examen.

4 Cursusinhoud: Onderwerpen Citrix XenDesktop 5 line line line Course Outline Course Outline Het onderstaande overzicht geeft de Citrix Connect with Citrix Education Connect with Citrix Education XenDesktop onderwerpen aan die in de cursus Desktop Virtualization Desktop Virtualization worden behandeld. XenDesktop Product Family XenDesktop Product Family line FlexCast FlexCast Hypervisors Hypervisors N.B.: Niet alle onderwerpen zullen in de klas Windows Virtual Machine Architecture Windows Virtual Machine Architecture aan bod komen. Van cursisten wordt verwacht Templates and Life-Cycle Operations Templates and Life-Cycle Operations dat buiten de uren in de klas een aanzienlijk XenConvert XenConvert deel aan zelfstudie zal worden besteed. To Convert a Server or Desktop to a To Convert a Server or Desktop to a line Virtual Machine Virtual Machine Virtual Machine Resource Management Virtual Machine Resource Management Module 1:Introduction and Course Overview Events and Alerts Events and Alerts line Resource Pools Resource Pools Course Overview Network Components and Architecture Network Components and Architecture Storage Storage Remote Storage Remote Storage line Troubleshooting Hypervisor Issues Troubleshooting Hypervisor Issues Course Outline License File Management License File Management Connect with Citrix Education Security Considerations Security Considerations Desktop Virtualization Active Directory Consideration Active Directory Consideration XenDesktop Product Family Configuring a XenDesktop Site Configuring a XenDesktop Site FlexCast Web Interface Web Interface Hypervisors Desktop Delivery Communication Desktop Delivery Communication Process Windows Virtual Machine Architecture Process Preparing a Virtual Desktop for Delivery Templates and Life-Cycle Operations Preparing a Virtual Desktop for Delivery Machine Creation Services XenConvert Machine Creation Services Desktop Catalogs To Convert a Server or Desktop to a Virtual Desktop Catalogs Desktop Groups Machine Desktop Groups Troubleshooting Desktop Catalog and Virtual Machine Resource Management Troubleshooting Desktop Catalog and Group Issues Events and Alerts Group Issues Citrix Receiver Resource Pools Citrix Receiver Citrix Merchandising Server Network Components and Architecture Citrix Merchandising Server Profile Management Storage Profile Management FlexCast for Apps Remote Storage FlexCast for Apps XenDesktop Policies Troubleshooting Hypervisor Issues XenDesktop Policies Troubleshooting Customization Issues License File Management Troubleshooting Customization Issues User and Machine Management Security Considerations User and Machine Management User Shadowing Active Directory Consideration User Shadowing Troubleshooting Site Monitoring Issues Configuring a XenDesktop Site Troubleshooting Site Monitoring Issues Provisioning Services Web Interface Provisioning Services Installation Planning Desktop Delivery Communication Process Installation Planning Storage Requirements Preparing a Virtual Desktop for Delivery Storage Requirements Provisioning Services Installation Machine Creation Services Provisioning Services Installation Provisioning Services Configuration Desktop Catalogs Provisioning Services Configuration Store Configuration Desktop Groups Store Configuration Troubleshooting Provisioning Services Troubleshooting Desktop Catalog and Group Troubleshooting Provisioning Services Installation and Configuration Issues Installation and Configuration Write-Cache Types Citrix Receiver Write-Cache Types To Create a vdisk Citrix Merchandising Server To Create a vdisk Master Target Device Profile Management Master Target Device XenConvert Overview FlexCast for Apps XenConvert Overview Troubleshooting vdisk Creation Issues XenDesktop Policies Troubleshooting vdisk Creation Issues Target Device Management Troubleshooting Customization Issues Target Device Management Active Directory Integration User and Machine Management Active Directory Integration vdisk Management User Shadowing vdisk Management Streamed Desktop Catalogs Troubleshooting Site Monitoring Issues Streamed Desktop Catalogs vdisk Updates Provisioning Services vdisk Updates Troubleshooting Provisioning Services Installation Planning Troubleshooting Provisioning Services Issues Storage Requirements Issues XenClient Installation Provisioning Services Installation XenClient Installation XenClient Configuration Provisioning Services Configuration XenClient Configuration Synchronizer Installation and Configuration

5 Store Configuration Synchronizer Installation and XenClient User Experience Troubleshooting Provisioning Services Configuration Troubleshooting Local VM Desktop Issues Installation and Configuration XenClient User Experience Course Outline Write-Cache Types Troubleshooting Local VM Desktop Citrix Education To Create a vdisk Issues Course Evaluation and Completion Master Target Device Course Outline Certficate XenConvert Overview Citrix Education XenApp 6 Features Troubleshooting vdisk Creation Issues Course Evaluation and Completion XenApp Architecture Target Device Management Certficate Delivery Services Console Active Directory Integration XenApp 6 Features License Administration Console vdisk Management XenApp Architecture Installing Licensing Streamed Desktop Catalogs Delivery Services Console License File Management vdisk Updates License Administration Console High Availability Considerations Troubleshooting Provisioning Services Installing Licensing XenApp Server Role Manager Issues License File Management Web Interface Installation Decisions XenClient Installation High Availability Considerations Unattended Installation and Configuration XenClient Configuration XenApp Server Role Manager Hardware Requirements Synchronizer Installation and Configuration Web Interface Installation Decisions Software Requirements XenClient User Experience Unattended Installation and Configuration XenApp Configuration Options Troubleshooting Local VM Desktop Issues Hardware Requirements Administrator Privilege Levels Course Outline Software Requirements Configuration Logging Citrix Education XenApp Configuration Options Web Interface Installation Course Evaluation and Completion Administrator Privilege Levels Site Creation Certficate Configuration Logging Web Interface Site Modification XenApp 6 Features Web Interface Installation Specifying Citrix Plug-in Backup URLs XenApp Architecture Site Creation Site Appearance Delivery Services Console Web Interface Site Modification Workspace Control License Administration Console Specifying Citrix Plug-in Backup URLs Citrix Plug-ins and the Web Interface Installing Licensing Site Appearance Authentication Configuration License File Management Workspace Control Secure Access Configuration High Availability Considerations Citrix Plug-ins and the Web Interface Client-side Proxy Settings XenApp Server Role Manager Authentication Configuration Server Configuration Web Interface Installation Decisions Secure Access Configuration Web Interface Site Removal Unattended Installation and Configuration Client-side Proxy Settings Troubleshooting Web Interface Issues Hardware Requirements Server Configuration Organizing Published Resources for Users Software Requirements Web Interface Site Removal Advanced Published Resource Settings XenApp Configuration Options Troubleshooting Web Interface Issues Published Resource Configuration Administrator Privilege Levels Organizing Published Resources for Troubleshooting Application Delivery Configuration Logging Users Issues Web Interface Installation Advanced Published Resource Settings Citrix Offline Plug-in Site Creation Published Resource Configuration Citrix Streaming Profiler Web Interface Site Modification Troubleshooting Application Delivery Application Delivery Methods Specifying Citrix Plug-in Backup URLs Issues Web Delivery Method Site Appearance Citrix Offline Plug-in Streaming to Servers Workspace Control Citrix Streaming Profiler Publishing a Streamed Application Citrix Plug-ins and the Web Interface Application Delivery Methods Configuring Sites for Streaming Authentication Configuration Web Delivery Method Applications Secure Access Configuration Streaming to Servers Offline Access Management Client-side Proxy Settings Publishing a Streamed Application Troubleshooting Streaming Issues Server Configuration Configuring Sites for Streaming Policy Evaluation Web Interface Site Removal Applications Policy Rules Troubleshooting Web Interface Issues Offline Access Management Policy Filtering Organizing Published Resources for Users Troubleshooting Streaming Issues Policy Modeling and Troubleshooting Advanced Published Resource Settings Policy Evaluation Load Balancing Published Resource Configuration Policy Rules Load Calculation Troubleshooting Application Delivery Issues Policy Filtering Load Evaluator Configuration Citrix Offline Plug-in Policy Modeling and Troubleshooting Load Balancing Policies Citrix Streaming Profiler Load Balancing Preferential Load Balancing Application Delivery Methods Load Calculation Troubleshooting Load Management Issues Web Delivery Method Load Evaluator Configuration HDX Broadcast Session Reliability Streaming to Servers Load Balancing Policies HDX Broadcast Session Reliability Publishing a Streamed Application Preferential Load Balancing Considerations Configuring Sites for Streaming Applications Troubleshooting Load Management HDX RealTime Offline Access Management Issues HDX Plug-n-Play Troubleshooting Streaming Issues HDX Broadcast Session Reliability HDX MediaStream Multimedia Policy Evaluation HDX Broadcast Session Reliability Acceleration

6 Policy Rules Considerations HDX MediaStream for Flash Policy Filtering HDX RealTime SpeedScreen Latency Reduction Policy Modeling and Troubleshooting HDX Plug-n-Play HDX 3D Image Acceleration Load Balancing HDX MediaStream Multimedia HDX 3D Progressive Display Load Calculation Acceleration User Profiles Load Evaluator Configuration HDX MediaStream for Flash Troubleshooting User Experience Issues Load Balancing Policies SpeedScreen Latency Reduction Citrix Merchandising Server Preferential Load Balancing HDX 3D Image Acceleration Citrix Dazzle Troubleshooting Load Management Issues HDX 3D Progressive Display Plug-ins HDX Broadcast Session Reliability User Profiles Troubleshooting Self-Service Application HDX Broadcast Session Reliability Troubleshooting User Experience Issues Issues Considerations Citrix Merchandising Server Default Printing Behavior HDX RealTime Citrix Dazzle Printer Provisioning HDX Plug-n-Play Plug-ins Printing Pathways HDX MediaStream Multimedia Acceleration Troubleshooting Self-Service Application Printer Drivers HDX MediaStream for Flash Issues Citrix Universal Printing SpeedScreen Latency Reduction Default Printing Behavior Administrator-Assigned Network Printers HDX 3D Image Acceleration Printer Provisioning Workspace Control and Proximity Printing HDX 3D Progressive Display Printing Pathways Printing Preferences User Profiles Printer Drivers Printing Bandwidth Troubleshooting User Experience Issues Citrix Universal Printing Troubleshooting Printing Issues Citrix Merchandising Server Administrator-Assigned Network Printers SecureICA Citrix Dazzle Workspace Control and Proximity Citrix SSL Relay Plug-ins Printing Access Gateway Troubleshooting Self-Service Application Printing Preferences Web Interface Configuration Issues Printing Bandwidth Security Configuration Best Practices Default Printing Behavior Troubleshooting Printing Issues Troubleshooting Access Gateway with Printer Provisioning SecureICA XenApp Printing Pathways Citrix SSL Relay EdgeSight Monitoring Printer Drivers Access Gateway License Usage Monitoring Citrix Universal Printing Web Interface Configuration Workflow Studio Overview Administrator-Assigned Network Printers Security Configuration Best Practices Accessing the Server Farm using Workspace Control and Proximity Printing Troubleshooting Access Gateway with PowerShell Printing Preferences XenApp Administering the Server Farm using Printing Bandwidth EdgeSight Monitoring Commands Troubleshooting Printing Issues License Usage Monitoring Single Sign-on SecureICA Workflow Studio Overview EasyCall Voice Services Citrix SSL Relay Accessing the Server Farm using Branch Optimization Access Gateway PowerShell Provisioning Services Web Interface Configuration Administering the Server Farm using Power and Capacity Management Security Configuration Best Practices Commands XenServer Troubleshooting Access Gateway with Single Sign-on XenApp EasyCall Voice Services EdgeSight Monitoring Branch Optimization line License Usage Monitoring Provisioning Services Course Outline Workflow Studio Overview Power and Capacity Management Connect with Citrix Education Accessing the Server Farm using XenServer Desktop Virtualization PowerShell XenDesktop Product Family Administering the Server Farm using FlexCast Commands line Hypervisors Single Sign-on Course Outline Windows Virtual Machine Architecture EasyCall Voice Services Connect with Citrix Education Templates and Life-Cycle Operations Branch Optimization Desktop Virtualization XenConvert Provisioning Services XenDesktop Product Family To Convert a Server or Desktop to a Power and Capacity Management FlexCast Virtual Machine XenServer Hypervisors Virtual Machine Resource Management Windows Virtual Machine Architecture Events and Alerts Templates and Life-Cycle Operations Resource Pools line XenConvert Network Components and Architecture Course Outline To Convert a Server or Desktop to a Storage Connect with Citrix Education Virtual Machine Remote Storage Desktop Virtualization Virtual Machine Resource Management Troubleshooting Hypervisor Issues XenDesktop Product Family Events and Alerts License File Management FlexCast Resource Pools Security Considerations Hypervisors Network Components and Architecture Active Directory Consideration Windows Virtual Machine Architecture Storage Configuring a XenDesktop Site

7 Templates and Life-Cycle Operations Remote Storage Web Interface XenConvert Troubleshooting Hypervisor Issues Desktop Delivery Communication Process To Convert a Server or Desktop to a Virtual License File Management Preparing a Virtual Desktop for Delivery Machine Security Considerations Machine Creation Services Virtual Machine Resource Management Active Directory Consideration Desktop Catalogs Events and Alerts Configuring a XenDesktop Site Desktop Groups Resource Pools Web Interface Troubleshooting Desktop Catalog and Network Components and Architecture Desktop Delivery Communication Group Issues Storage Process Citrix Receiver Remote Storage Preparing a Virtual Desktop for Delivery Citrix Merchandising Server Troubleshooting Hypervisor Issues Machine Creation Services Profile Management License File Management Desktop Catalogs FlexCast for Apps Security Considerations Desktop Groups XenDesktop Policies Active Directory Consideration Troubleshooting Desktop Catalog and Troubleshooting Customization Issues Configuring a XenDesktop Site Group Issues User and Machine Management Web Interface Citrix Receiver User Shadowing Desktop Delivery Communication Process Citrix Merchandising Server Troubleshooting Site Monitoring Issues Preparing a Virtual Desktop for Delivery Profile Management Provisioning Services Machine Creation Services FlexCast for Apps Installation Planning Desktop Catalogs XenDesktop Policies Storage Requirements Desktop Groups Troubleshooting Customization Issues Provisioning Services Installation Troubleshooting Desktop Catalog and Group User and Machine Management Provisioning Services Configuration Issues User Shadowing Store Configuration Citrix Receiver Troubleshooting Site Monitoring Issues Troubleshooting Provisioning Services Citrix Merchandising Server Provisioning Services Installation and Configuration Profile Management Installation Planning Write-Cache Types FlexCast for Apps Storage Requirements To Create a vdisk XenDesktop Policies Provisioning Services Installation Master Target Device Troubleshooting Customization Issues Provisioning Services Configuration XenConvert Overview User and Machine Management Store Configuration Troubleshooting vdisk Creation Issues User Shadowing Troubleshooting Provisioning Services Target Device Management Troubleshooting Site Monitoring Issues Installation and Configuration Active Directory Integration Provisioning Services Write-Cache Types vdisk Management Installation Planning To Create a vdisk Streamed Desktop Catalogs Storage Requirements Master Target Device vdisk Updates Provisioning Services Installation XenConvert Overview Troubleshooting Provisioning Services Provisioning Services Configuration Troubleshooting vdisk Creation Issues Issues Store Configuration Target Device Management XenClient Installation Troubleshooting Provisioning Services Active Directory Integration XenClient Configuration Installation and Configuration vdisk Management Synchronizer Installation and Configuration Write-Cache Types Streamed Desktop Catalogs XenClient User Experience To Create a vdisk vdisk Updates Troubleshooting Local VM Desktop Issues Master Target Device Troubleshooting Provisioning Services Course Outline XenConvert Overview Issues Citrix Education Troubleshooting vdisk Creation Issues XenClient Installation Course Evaluation and Completion Target Device Management XenClient Configuration Certficate Active Directory Integration Synchronizer Installation and XenApp 6 Features vdisk Management Configuration XenApp Architecture Streamed Desktop Catalogs XenClient User Experience Delivery Services Console vdisk Updates Troubleshooting Local VM Desktop License Administration Console Troubleshooting Provisioning Services Issues Installing Licensing Issues Course Outline License File Management XenClient Installation Citrix Education High Availability Considerations XenClient Configuration Course Evaluation and Completion XenApp Server Role Manager Synchronizer Installation and Configuration Certficate Web Interface Installation Decisions XenClient User Experience XenApp 6 Features Unattended Installation and Configuration Troubleshooting Local VM Desktop Issues XenApp Architecture Hardware Requirements Course Outline Delivery Services Console Software Requirements Citrix Education License Administration Console XenApp Configuration Options Course Evaluation and Completion Installing Licensing Administrator Privilege Levels Certficate License File Management Configuration Logging XenApp 6 Features High Availability Considerations Web Interface Installation XenApp Architecture XenApp Server Role Manager Site Creation Delivery Services Console Web Interface Installation Decisions Web Interface Site Modification License Administration Console Unattended Installation and Configuration Specifying Citrix Plug-in Backup URLs Installing Licensing Hardware Requirements Site Appearance

8 License File Management Software Requirements Workspace Control High Availability Considerations XenApp Configuration Options Citrix Plug-ins and the Web Interface XenApp Server Role Manager Administrator Privilege Levels Authentication Configuration Web Interface Installation Decisions Configuration Logging Secure Access Configuration Unattended Installation and Configuration Web Interface Installation Client-side Proxy Settings Hardware Requirements Site Creation Server Configuration Software Requirements Web Interface Site Modification Web Interface Site Removal XenApp Configuration Options Specifying Citrix Plug-in Backup URLs Troubleshooting Web Interface Issues Administrator Privilege Levels Site Appearance Organizing Published Resources for Users Configuration Logging Workspace Control Advanced Published Resource Settings Web Interface Installation Citrix Plug-ins and the Web Interface Published Resource Configuration Site Creation Authentication Configuration Troubleshooting Application Delivery Web Interface Site Modification Secure Access Configuration Issues Specifying Citrix Plug-in Backup URLs Client-side Proxy Settings Citrix Offline Plug-in Site Appearance Server Configuration Citrix Streaming Profiler Workspace Control Web Interface Site Removal Application Delivery Methods Citrix Plug-ins and the Web Interface Troubleshooting Web Interface Issues Web Delivery Method Authentication Configuration Organizing Published Resources for Streaming to Servers Secure Access Configuration Users Publishing a Streamed Application Client-side Proxy Settings Advanced Published Resource Settings Configuring Sites for Streaming Server Configuration Published Resource Configuration Applications Web Interface Site Removal Troubleshooting Application Delivery Offline Access Management Troubleshooting Web Interface Issues Issues Troubleshooting Streaming Issues Organizing Published Resources for Users Citrix Offline Plug-in Policy Evaluation Advanced Published Resource Settings Citrix Streaming Profiler Policy Rules Published Resource Configuration Application Delivery Methods Policy Filtering Troubleshooting Application Delivery Issues Web Delivery Method Policy Modeling and Troubleshooting Citrix Offline Plug-in Streaming to Servers Load Balancing Citrix Streaming Profiler Publishing a Streamed Application Load Calculation Application Delivery Methods Configuring Sites for Streaming Load Evaluator Configuration Web Delivery Method Applications Load Balancing Policies Streaming to Servers Offline Access Management Preferential Load Balancing Publishing a Streamed Application Troubleshooting Streaming Issues Troubleshooting Load Management Issues Configuring Sites for Streaming Applications Policy Evaluation HDX Broadcast Session Reliability Offline Access Management Policy Rules HDX Broadcast Session Reliability Troubleshooting Streaming Issues Policy Filtering Considerations Policy Evaluation Policy Modeling and Troubleshooting HDX RealTime Policy Rules Load Balancing HDX Plug-n-Play Policy Filtering Load Calculation HDX MediaStream Multimedia Policy Modeling and Troubleshooting Load Evaluator Configuration Acceleration Load Balancing Load Balancing Policies HDX MediaStream for Flash Load Calculation Preferential Load Balancing SpeedScreen Latency Reduction Load Evaluator Configuration Troubleshooting Load Management HDX 3D Image Acceleration Load Balancing Policies Issues HDX 3D Progressive Display Preferential Load Balancing HDX Broadcast Session Reliability User Profiles Troubleshooting Load Management Issues HDX Broadcast Session Reliability Troubleshooting User Experience Issues HDX Broadcast Session Reliability Considerations Citrix Merchandising Server HDX Broadcast Session Reliability HDX RealTime Citrix Dazzle Considerations HDX Plug-n-Play Plug-ins HDX RealTime HDX MediaStream Multimedia Troubleshooting Self-Service Application HDX Plug-n-Play Acceleration Issues HDX MediaStream Multimedia Acceleration HDX MediaStream for Flash Default Printing Behavior HDX MediaStream for Flash SpeedScreen Latency Reduction Printer Provisioning SpeedScreen Latency Reduction HDX 3D Image Acceleration Printing Pathways HDX 3D Image Acceleration HDX 3D Progressive Display Printer Drivers HDX 3D Progressive Display User Profiles Citrix Universal Printing User Profiles Troubleshooting User Experience Issues Administrator-Assigned Network Printers Troubleshooting User Experience Issues Citrix Merchandising Server Workspace Control and Proximity Printing Citrix Merchandising Server Citrix Dazzle Printing Preferences Citrix Dazzle Plug-ins Printing Bandwidth Plug-ins Troubleshooting Self-Service Application Troubleshooting Printing Issues Troubleshooting Self-Service Application Issues SecureICA Issues Default Printing Behavior Citrix SSL Relay Default Printing Behavior Printer Provisioning Access Gateway Printer Provisioning Printing Pathways Web Interface Configuration Printing Pathways Printer Drivers Security Configuration Best Practices

9 Printer Drivers Citrix Universal Printing Troubleshooting Access Gateway with Citrix Universal Printing Administrator-Assigned Network Printers XenApp Administrator-Assigned Network Printers Workspace Control and Proximity EdgeSight Monitoring Workspace Control and Proximity Printing Printing License Usage Monitoring Printing Preferences Printing Preferences Workflow Studio Overview Printing Bandwidth Printing Bandwidth Accessing the Server Farm using Troubleshooting Printing Issues Troubleshooting Printing Issues PowerShell SecureICA SecureICA Administering the Server Farm using Citrix SSL Relay Citrix SSL Relay Commands Access Gateway Access Gateway Single Sign-on Web Interface Configuration Web Interface Configuration EasyCall Voice Services Security Configuration Best Practices Security Configuration Best Practices Branch Optimization Troubleshooting Access Gateway with Troubleshooting Access Gateway with Provisioning Services XenApp XenApp Power and Capacity Management EdgeSight Monitoring EdgeSight Monitoring XenServer License Usage Monitoring License Usage Monitoring Workflow Studio Overview Workflow Studio Overview Module 9: Configuring Policies Accessing the Server Farm using Accessing the Server Farm using line PowerShell PowerShell Group Policy Integration Administering the Server Farm using Administering the Server Farm using Commands Commands Single Sign-on Single Sign-on line EasyCall Voice Services EasyCall Voice Services Course Outline Branch Optimization Branch Optimization Connect with Citrix Education Provisioning Services Provisioning Services Desktop Virtualization Power and Capacity Management Power and Capacity Management XenDesktop Product Family XenServer XenServer FlexCast Hypervisors Module 2: Introducing XenDesktop Windows Virtual Machine Architecture line line Templates and Life-Cycle Operations Five Core Strengths of XenDesktop Course Outline XenConvert Connect with Citrix Education To Convert a Server or Desktop to a Desktop Virtualization Virtual Machine line XenDesktop Product Family Virtual Machine Resource Management Course Outline FlexCast Events and Alerts Connect with Citrix Education Hypervisors Resource Pools Desktop Virtualization Windows Virtual Machine Architecture Network Components and Architecture XenDesktop Product Family Templates and Life-Cycle Operations Storage FlexCast XenConvert Remote Storage Hypervisors To Convert a Server or Desktop to a Troubleshooting Hypervisor Issues Windows Virtual Machine Architecture Virtual Machine License File Management Templates and Life-Cycle Operations Virtual Machine Resource Management Security Considerations XenConvert Events and Alerts Active Directory Consideration To Convert a Server or Desktop to a Virtual Resource Pools Configuring a XenDesktop Site Machine Network Components and Architecture Web Interface Virtual Machine Resource Management Storage Desktop Delivery Communication Process Events and Alerts Remote Storage Preparing a Virtual Desktop for Delivery Resource Pools Troubleshooting Hypervisor Issues Machine Creation Services Network Components and Architecture License File Management Desktop Catalogs Storage Security Considerations Desktop Groups Remote Storage Active Directory Consideration Troubleshooting Desktop Catalog and Troubleshooting Hypervisor Issues Configuring a XenDesktop Site Group Issues License File Management Web Interface Citrix Receiver Security Considerations Desktop Delivery Communication Citrix Merchandising Server Active Directory Consideration Process Profile Management Configuring a XenDesktop Site Preparing a Virtual Desktop for Delivery FlexCast for Apps Web Interface Machine Creation Services XenDesktop Policies Desktop Delivery Communication Process Desktop Catalogs Troubleshooting Customization Issues Preparing a Virtual Desktop for Delivery Desktop Groups User and Machine Management Machine Creation Services Troubleshooting Desktop Catalog and User Shadowing Desktop Catalogs Group Issues Troubleshooting Site Monitoring Issues Desktop Groups Citrix Receiver Provisioning Services Troubleshooting Desktop Catalog and Group Citrix Merchandising Server Installation Planning Issues Profile Management Storage Requirements Citrix Receiver FlexCast for Apps Provisioning Services Installation Citrix Merchandising Server XenDesktop Policies Provisioning Services Configuration

10 Profile Management Troubleshooting Customization Issues Store Configuration FlexCast for Apps User and Machine Management Troubleshooting Provisioning Services XenDesktop Policies User Shadowing Installation and Configuration Troubleshooting Customization Issues Troubleshooting Site Monitoring Issues Write-Cache Types User and Machine Management Provisioning Services To Create a vdisk User Shadowing Installation Planning Master Target Device Troubleshooting Site Monitoring Issues Storage Requirements XenConvert Overview Provisioning Services Provisioning Services Installation Troubleshooting vdisk Creation Issues Installation Planning Provisioning Services Configuration Target Device Management Storage Requirements Store Configuration Active Directory Integration Provisioning Services Installation Troubleshooting Provisioning Services vdisk Management Provisioning Services Configuration Installation and Configuration Streamed Desktop Catalogs Store Configuration Write-Cache Types vdisk Updates Troubleshooting Provisioning Services To Create a vdisk Troubleshooting Provisioning Services Installation and Configuration Master Target Device Issues Write-Cache Types XenConvert Overview XenClient Installation To Create a vdisk Troubleshooting vdisk Creation Issues XenClient Configuration Master Target Device Target Device Management Synchronizer Installation and Configuration XenConvert Overview Active Directory Integration XenClient User Experience Troubleshooting vdisk Creation Issues vdisk Management Troubleshooting Local VM Desktop Issues Target Device Management Streamed Desktop Catalogs Course Outline Active Directory Integration vdisk Updates Citrix Education vdisk Management Troubleshooting Provisioning Services Course Evaluation and Completion Streamed Desktop Catalogs Issues Certficate vdisk Updates XenClient Installation XenApp 6 Features Troubleshooting Provisioning Services XenClient Configuration XenApp Architecture Issues Synchronizer Installation and Delivery Services Console XenClient Installation Configuration License Administration Console XenClient Configuration XenClient User Experience Installing Licensing Synchronizer Installation and Configuration Troubleshooting Local VM Desktop License File Management XenClient User Experience Issues High Availability Considerations Troubleshooting Local VM Desktop Issues Course Outline XenApp Server Role Manager Course Outline Citrix Education Web Interface Installation Decisions Citrix Education Course Evaluation and Completion Unattended Installation and Configuration Course Evaluation and Completion Certficate Hardware Requirements Certficate XenApp 6 Features Software Requirements XenApp 6 Features XenApp Architecture XenApp Configuration Options XenApp Architecture Delivery Services Console Administrator Privilege Levels Delivery Services Console License Administration Console Configuration Logging License Administration Console Installing Licensing Web Interface Installation Installing Licensing License File Management Site Creation License File Management High Availability Considerations Web Interface Site Modification High Availability Considerations XenApp Server Role Manager Specifying Citrix Plug-in Backup URLs XenApp Server Role Manager Web Interface Installation Decisions Site Appearance Web Interface Installation Decisions Unattended Installation and Configuration Workspace Control Unattended Installation and Configuration Hardware Requirements Citrix Plug-ins and the Web Interface Hardware Requirements Software Requirements Authentication Configuration Software Requirements XenApp Configuration Options Secure Access Configuration XenApp Configuration Options Administrator Privilege Levels Client-side Proxy Settings Administrator Privilege Levels Configuration Logging Server Configuration Configuration Logging Web Interface Installation Web Interface Site Removal Web Interface Installation Site Creation Troubleshooting Web Interface Issues Site Creation Web Interface Site Modification Organizing Published Resources for Users Web Interface Site Modification Specifying Citrix Plug-in Backup URLs Advanced Published Resource Settings Specifying Citrix Plug-in Backup URLs Site Appearance Published Resource Configuration Site Appearance Workspace Control Troubleshooting Application Delivery Workspace Control Citrix Plug-ins and the Web Interface Issues Citrix Plug-ins and the Web Interface Authentication Configuration Citrix Offline Plug-in Authentication Configuration Secure Access Configuration Citrix Streaming Profiler Secure Access Configuration Client-side Proxy Settings Application Delivery Methods Client-side Proxy Settings Server Configuration Web Delivery Method Server Configuration Web Interface Site Removal Streaming to Servers Web Interface Site Removal Troubleshooting Web Interface Issues Publishing a Streamed Application Troubleshooting Web Interface Issues Organizing Published Resources for Configuring Sites for Streaming Organizing Published Resources for Users Users Applications Advanced Published Resource Settings Advanced Published Resource Settings Offline Access Management

11 Published Resource Configuration Published Resource Configuration Troubleshooting Streaming Issues Troubleshooting Application Delivery Issues Troubleshooting Application Delivery Policy Evaluation Citrix Offline Plug-in Issues Policy Rules Citrix Streaming Profiler Citrix Offline Plug-in Policy Filtering Application Delivery Methods Citrix Streaming Profiler Policy Modeling and Troubleshooting Web Delivery Method Application Delivery Methods Load Balancing Streaming to Servers Web Delivery Method Load Calculation Publishing a Streamed Application Streaming to Servers Load Evaluator Configuration Configuring Sites for Streaming Applications Publishing a Streamed Application Load Balancing Policies Offline Access Management Configuring Sites for Streaming Preferential Load Balancing Troubleshooting Streaming Issues Applications Troubleshooting Load Management Issues Policy Evaluation Offline Access Management HDX Broadcast Session Reliability Policy Rules Troubleshooting Streaming Issues HDX Broadcast Session Reliability Policy Filtering Policy Evaluation Considerations Policy Modeling and Troubleshooting Policy Rules HDX RealTime Load Balancing Policy Filtering HDX Plug-n-Play Load Calculation Policy Modeling and Troubleshooting HDX MediaStream Multimedia Load Evaluator Configuration Load Balancing Acceleration Load Balancing Policies Load Calculation HDX MediaStream for Flash Preferential Load Balancing Load Evaluator Configuration SpeedScreen Latency Reduction Troubleshooting Load Management Issues Load Balancing Policies HDX 3D Image Acceleration HDX Broadcast Session Reliability Preferential Load Balancing HDX 3D Progressive Display HDX Broadcast Session Reliability Troubleshooting Load Management User Profiles Considerations Issues Troubleshooting User Experience Issues HDX RealTime HDX Broadcast Session Reliability Citrix Merchandising Server HDX Plug-n-Play HDX Broadcast Session Reliability Citrix Dazzle HDX MediaStream Multimedia Acceleration Considerations Plug-ins HDX MediaStream for Flash HDX RealTime Troubleshooting Self-Service Application SpeedScreen Latency Reduction HDX Plug-n-Play Issues HDX 3D Image Acceleration HDX MediaStream Multimedia Default Printing Behavior HDX 3D Progressive Display Acceleration Printer Provisioning User Profiles HDX MediaStream for Flash Printing Pathways Troubleshooting User Experience Issues SpeedScreen Latency Reduction Printer Drivers Citrix Merchandising Server HDX 3D Image Acceleration Citrix Universal Printing Citrix Dazzle HDX 3D Progressive Display Administrator-Assigned Network Printers Plug-ins User Profiles Workspace Control and Proximity Printing Troubleshooting Self-Service Application Troubleshooting User Experience Issues Printing Preferences Issues Citrix Merchandising Server Printing Bandwidth Default Printing Behavior Citrix Dazzle Troubleshooting Printing Issues Printer Provisioning Plug-ins SecureICA Printing Pathways Troubleshooting Self-Service Application Citrix SSL Relay Printer Drivers Issues Access Gateway Citrix Universal Printing Default Printing Behavior Web Interface Configuration Administrator-Assigned Network Printers Printer Provisioning Security Configuration Best Practices Workspace Control and Proximity Printing Printing Pathways Troubleshooting Access Gateway with Printing Preferences Printer Drivers XenApp Printing Bandwidth Citrix Universal Printing EdgeSight Monitoring Troubleshooting Printing Issues Administrator-Assigned Network Printers License Usage Monitoring SecureICA Workspace Control and Proximity Workflow Studio Overview Citrix SSL Relay Printing Accessing the Server Farm using Access Gateway Printing Preferences PowerShell Web Interface Configuration Printing Bandwidth Administering the Server Farm using Security Configuration Best Practices Troubleshooting Printing Issues Commands Troubleshooting Access Gateway with SecureICA Single Sign-on XenApp Citrix SSL Relay EasyCall Voice Services EdgeSight Monitoring Access Gateway Branch Optimization License Usage Monitoring Web Interface Configuration Provisioning Services Workflow Studio Overview Security Configuration Best Practices Power and Capacity Management Accessing the Server Farm using Troubleshooting Access Gateway with XenServer PowerShell XenApp Administering the Server Farm using EdgeSight Monitoring Commands License Usage Monitoring line Single Sign-on Workflow Studio Overview Course Outline EasyCall Voice Services Accessing the Server Farm using Connect with Citrix Education Branch Optimization PowerShell Desktop Virtualization Provisioning Services Administering the Server Farm using XenDesktop Product Family

12 Power and Capacity Management Commands FlexCast XenServer Single Sign-on Hypervisors EasyCall Voice Services Windows Virtual Machine Architecture Branch Optimization Templates and Life-Cycle Operations line Provisioning Services XenConvert Course Outline Power and Capacity Management To Convert a Server or Desktop to a Connect with Citrix Education XenServer Virtual Machine Desktop Virtualization Virtual Machine Resource Management XenDesktop Product Family Events and Alerts FlexCast line Resource Pools Hypervisors Course Outline Network Components and Architecture Windows Virtual Machine Architecture Connect with Citrix Education Storage Templates and Life-Cycle Operations Desktop Virtualization Remote Storage XenConvert XenDesktop Product Family Troubleshooting Hypervisor Issues To Convert a Server or Desktop to a Virtual FlexCast License File Management Machine Hypervisors Security Considerations Virtual Machine Resource Management Windows Virtual Machine Architecture Active Directory Consideration Events and Alerts Templates and Life-Cycle Operations Configuring a XenDesktop Site Resource Pools XenConvert Web Interface Network Components and Architecture To Convert a Server or Desktop to a Desktop Delivery Communication Process Storage Virtual Machine Preparing a Virtual Desktop for Delivery Remote Storage Virtual Machine Resource Management Machine Creation Services Troubleshooting Hypervisor Issues Events and Alerts Desktop Catalogs License File Management Resource Pools Desktop Groups Security Considerations Network Components and Architecture Troubleshooting Desktop Catalog and Active Directory Consideration Storage Group Issues Configuring a XenDesktop Site Remote Storage Citrix Receiver Web Interface Troubleshooting Hypervisor Issues Citrix Merchandising Server Desktop Delivery Communication Process License File Management Profile Management Preparing a Virtual Desktop for Delivery Security Considerations FlexCast for Apps Machine Creation Services Active Directory Consideration XenDesktop Policies Desktop Catalogs Configuring a XenDesktop Site Troubleshooting Customization Issues Desktop Groups Web Interface User and Machine Management Troubleshooting Desktop Catalog and Group Desktop Delivery Communication User Shadowing Issues Process Troubleshooting Site Monitoring Issues Citrix Receiver Preparing a Virtual Desktop for Delivery Provisioning Services Citrix Merchandising Server Machine Creation Services Installation Planning Profile Management Desktop Catalogs Storage Requirements FlexCast for Apps Desktop Groups Provisioning Services Installation XenDesktop Policies Troubleshooting Desktop Catalog and Provisioning Services Configuration Troubleshooting Customization Issues Group Issues Store Configuration User and Machine Management Citrix Receiver Troubleshooting Provisioning Services User Shadowing Citrix Merchandising Server Installation and Configuration Troubleshooting Site Monitoring Issues Profile Management Write-Cache Types Provisioning Services FlexCast for Apps To Create a vdisk Installation Planning XenDesktop Policies Master Target Device Storage Requirements Troubleshooting Customization Issues XenConvert Overview Provisioning Services Installation User and Machine Management Troubleshooting vdisk Creation Issues Provisioning Services Configuration User Shadowing Target Device Management Store Configuration Troubleshooting Site Monitoring Issues Active Directory Integration Troubleshooting Provisioning Services Provisioning Services vdisk Management Installation and Configuration Installation Planning Streamed Desktop Catalogs Write-Cache Types Storage Requirements vdisk Updates To Create a vdisk Provisioning Services Installation Troubleshooting Provisioning Services Master Target Device Provisioning Services Configuration Issues XenConvert Overview Store Configuration XenClient Installation Troubleshooting vdisk Creation Issues Troubleshooting Provisioning Services XenClient Configuration Target Device Management Installation and Configuration Synchronizer Installation and Configuration Active Directory Integration Write-Cache Types XenClient User Experience vdisk Management To Create a vdisk Troubleshooting Local VM Desktop Issues Streamed Desktop Catalogs Master Target Device Course Outline vdisk Updates XenConvert Overview Citrix Education Troubleshooting Provisioning Services Troubleshooting vdisk Creation Issues Course Evaluation and Completion Issues Target Device Management Certficate XenClient Installation Active Directory Integration XenApp 6 Features XenClient Configuration vdisk Management XenApp Architecture

13 Synchronizer Installation and Configuration Streamed Desktop Catalogs Delivery Services Console XenClient User Experience vdisk Updates License Administration Console Troubleshooting Local VM Desktop Issues Troubleshooting Provisioning Services Installing Licensing Course Outline Issues License File Management Citrix Education XenClient Installation High Availability Considerations Course Evaluation and Completion XenClient Configuration XenApp Server Role Manager Certficate Synchronizer Installation and Web Interface Installation Decisions XenApp 6 Features Configuration Unattended Installation and Configuration XenApp Architecture XenClient User Experience Hardware Requirements Delivery Services Console Troubleshooting Local VM Desktop Software Requirements License Administration Console Issues XenApp Configuration Options Installing Licensing Course Outline Administrator Privilege Levels License File Management Citrix Education Configuration Logging High Availability Considerations Course Evaluation and Completion Web Interface Installation XenApp Server Role Manager Certficate Site Creation Web Interface Installation Decisions XenApp 6 Features Web Interface Site Modification Unattended Installation and Configuration XenApp Architecture Specifying Citrix Plug-in Backup URLs Hardware Requirements Delivery Services Console Site Appearance Software Requirements License Administration Console Workspace Control XenApp Configuration Options Installing Licensing Citrix Plug-ins and the Web Interface Administrator Privilege Levels License File Management Authentication Configuration Configuration Logging High Availability Considerations Secure Access Configuration Web Interface Installation XenApp Server Role Manager Client-side Proxy Settings Site Creation Web Interface Installation Decisions Server Configuration Web Interface Site Modification Unattended Installation and Configuration Web Interface Site Removal Specifying Citrix Plug-in Backup URLs Hardware Requirements Troubleshooting Web Interface Issues Site Appearance Software Requirements Organizing Published Resources for Users Workspace Control XenApp Configuration Options Advanced Published Resource Settings Citrix Plug-ins and the Web Interface Administrator Privilege Levels Published Resource Configuration Authentication Configuration Configuration Logging Troubleshooting Application Delivery Secure Access Configuration Web Interface Installation Issues Client-side Proxy Settings Site Creation Citrix Offline Plug-in Server Configuration Web Interface Site Modification Citrix Streaming Profiler Web Interface Site Removal Specifying Citrix Plug-in Backup URLs Application Delivery Methods Troubleshooting Web Interface Issues Site Appearance Web Delivery Method Organizing Published Resources for Users Workspace Control Streaming to Servers Advanced Published Resource Settings Citrix Plug-ins and the Web Interface Publishing a Streamed Application Published Resource Configuration Authentication Configuration Configuring Sites for Streaming Troubleshooting Application Delivery Issues Secure Access Configuration Applications Citrix Offline Plug-in Client-side Proxy Settings Offline Access Management Citrix Streaming Profiler Server Configuration Troubleshooting Streaming Issues Application Delivery Methods Web Interface Site Removal Policy Evaluation Web Delivery Method Troubleshooting Web Interface Issues Policy Rules Streaming to Servers Organizing Published Resources for Policy Filtering Publishing a Streamed Application Users Policy Modeling and Troubleshooting Configuring Sites for Streaming Applications Advanced Published Resource Settings Load Balancing Offline Access Management Published Resource Configuration Load Calculation Troubleshooting Streaming Issues Troubleshooting Application Delivery Load Evaluator Configuration Policy Evaluation Issues Load Balancing Policies Policy Rules Citrix Offline Plug-in Preferential Load Balancing Policy Filtering Citrix Streaming Profiler Troubleshooting Load Management Issues Policy Modeling and Troubleshooting Application Delivery Methods HDX Broadcast Session Reliability Load Balancing Web Delivery Method HDX Broadcast Session Reliability Load Calculation Streaming to Servers Considerations Load Evaluator Configuration Publishing a Streamed Application HDX RealTime Load Balancing Policies Configuring Sites for Streaming HDX Plug-n-Play Preferential Load Balancing Applications HDX MediaStream Multimedia Troubleshooting Load Management Issues Offline Access Management Acceleration HDX Broadcast Session Reliability Troubleshooting Streaming Issues HDX MediaStream for Flash HDX Broadcast Session Reliability Policy Evaluation SpeedScreen Latency Reduction Considerations Policy Rules HDX 3D Image Acceleration HDX RealTime Policy Filtering HDX 3D Progressive Display HDX Plug-n-Play Policy Modeling and Troubleshooting User Profiles HDX MediaStream Multimedia Acceleration Load Balancing Troubleshooting User Experience Issues HDX MediaStream for Flash Load Calculation Citrix Merchandising Server SpeedScreen Latency Reduction Load Evaluator Configuration Citrix Dazzle