P/N REV H ISS 03OCT16

Transcriptie

1 P/N REV H ISS 03OCT16

2 Voorkant ZeroWire Microfoon Stay Arm Key Status Away Arm Key Alarm Gereed Overbrugtoets SOS Toetsen Beltoon Geschiedenis Luidspreker Menu toets Toetsen Enter toets Sirene Toets Kleur Omschrijving ALARM STAY STATUS AWAY Rood Systeem is in alarm. Geef uw code in en druk op ENTER om het alarm uit te schakelen. Niet verlicht Systeem is uitgeschakeld als Away ook niet is verlicht. Geel Groen Geel Rood (vast) Systeem is actief in de STAY modus. Systeem is klaar om ingeschakeld te worden. Systeem bericht. Systeem fout bericht Druk op de STATUS toets om de berichten te horen. Niet verlicht Systeem is uitgeschakeld als Stay niet is verlicht. Rood Systeem is ingeschakeld AWAY modus. READY BYPASS CHIME HISTORY niet verlicht Groen (vast) Systeem kan niet ingeschakeld worden druk op de STATUS toets voor meer informatie Uw systeem is gereed om te activeren. Een detector is momenteel Groen actief, het alarm kan (knipperend) ingeschakeld worden.als deze detector actief blijft na uitgangstijd zal het alarm worden geactiveerd. Druk op de overbrug toets om toegang te krijgen tot het overbrug menu waar u zones kunt overbruggen en ongedaan maken. Druk op de beltoon toets om toegang te krijgen tot het beltoon menu waar u een zone kunt instellen als deurbel. Druk op de geschiedenis toets om de geschiedenis op te vragen. Security For You ZeroWire User Manual 2

3 Basis kenmerken Schakel uw systeem in in "Away" Modus Bescherm uw woning met de "Away" Modus wanneer u uw woning verlaat. Normaal gezien moeten zones "afgesloten" zijn alvorens het systeem kan ingeschakeld worden met de "Away" toets. Dit zal aangeduid worden door een groen verlichte "Ready" toets. Als "Ready" groen knippert is de "geforceerde inschakeling" actief. Dit betekent dat sommige detectoren actief zijn, u kunt toch uw systeem inschakelen. Lees meer over de geforceerde inschakeling op de volgende pagina. Als de Status toets niet groen is, druk op de Status toets om te horen welke detectoren actief zijn. Toets Away Ready is groen Alle partities zijn ingeschakeld U kan uw systeem inschakelen met uw PIN code: READY STATUS Controleer of "Ready" groen is. Controleer of de "Status" toets groen is 1. AWAY Selecteer de "Away" Modus. PIN CODE ENTER 3. UITGANGSVERTRAGING PIEPT Verlaat de woning. Om het vertragingssignaal uit te schakelen, druk opnieuw op de "Away" toets. Dit kan ook gebruikt worden via de applicatie. 3 Security For You ZeroWire User Manual

4 Als de installateur de snelle inschakeling heeft geactiveerd, kan u gewoon op de "Away" toets drukken: 4. READY STATUS Controleer of "Ready" groen is. Controleer of de "STATUS" toets groen is. 5. Druk op de "Away" toets. AWAY 6. UITGANGSVERTRAGING PIEPT Verlaat de woning. Geforceerde alarm inschakeling Normaal gezien moeten alle detectoren on-actief zijn bij het inschakelen van het systeem. Bijvoorbeeld, een woning met een magneetcontact op de voordeur. Wanneer geforceerde alarm inschakeling NIET is ingeschakeld, zou u de voordeur moeten sluiten om de detector te deactiveren voordat u het systeem kunt activeren. Wanneer geforceerde alarm inschakeling is geactiveerd, kan u het systeem inschakelen wanneer deze deur geopend is. Het systeem zal deze detector pas activeren als de deur gesloten is. Als uw installateur de "geforceerde alarm inschakeling" heeft geactiveerd, zal u het alarm kunnen inschakelen zelfs als voorgeselecteerde detectoren actief zijn. Het Ready licht zal groen knipperen om aan te tonen dat deze functie actief is. Druk op de Status toets om te horen welke detectoren nog actief zijn. Controleer bij uw installateur of de Geforceerde alarm inschakeling is geactiveerd voor uw systeem: Optie 1: Op het einde van de uitgangstijd zullen detectoren die actief zijn automatisch worden overbrugd. Als ze later gedeactiveerd worden (door bijvoorbeeld de deur te sluiten) zal de overbrugging automatisch gedeactiveerd worden en zullen zij deel worden van het actief systeem. Tot het systeem uitgeschakeld wordt. Optie 2: Op het einde van de ingangstijd: Vertraagde detectoren die actief zijn zullen de ingangstijd starten en in alarm gaan als er geen geldige PIN code word ingevoerd, Detectoren die als "directe zone" zijn ingesteld zullen onmiddellijk in alarm gaan. Uitleg van de "Stay" modus. Gebruik de Stay modus wanneer u zich in de woning bevindt en toch beveiligd wilt zijn. U zal de mogelijkheid hebben om binnen de woning vrij rond te lopen zonder het alarm af te laten gaan. Dit geeft een veiligheidsgevoel als u thuis bent. De Stay Modus is bijvoorbeeld vaak 's nachts in gebruik. Interne bewegingsdetectoren worden genegeerd. Perimetrische detectoren zoals magneetcontacten zullen wel in alarm treden bij het openen van de deur of venster. De veiligheid van uw woning in de Stay modus hangt af van het aantal detectoren dat geïnstalleerd zijn en actief zijn in de Stay modus. Er zijn 3 gelijkaardige statussen- Stay Modus, Stay Instant Modus, and Nacht Modus. Security For You ZeroWire User Manual 4

5 In Stay Modus Ingang/Uitgang zones zullen actief zijn, en zones met de Stay of Nacht modus actief, zullen worden overbrugd. Toegang via een zone met de ingang/uitgang status zullen de ingangstijd zoals normaal starten. Dit zorgt ervoor dat u binnen in huis vrij kunt bewegen zonder het alarm te activeren. Een persoon die de woning betreed zal de mogelijkheid en tijd hebben om het systeem uit te schakelen. In Direct Stay Modus Ingang/uitgang zones zullen actief zijn zonder een ingangsvertragingstijd. Zones met de Stay of Nacht modus actief zullen overbrugd worden. Toegang tot een zone met de Ingang/uitgang direct status zal onmiddellijk een alarm geven. Dit is een hogere beveiliging waar het systeem van binnenuit of via afstand uitgeschakeld moet worden voor het betreden van de woning. In Nacht Modus Ingang/uitgang zones zullen actief zijn zonder een ingangsvertragingstijd. Zones met de Stay of Direct Stay modus actief zullen overbrugd worden. Toegang tot een zone met de Ingang/uitgang Nacht status zal onmiddellijk een alarm geven. Dit is een hogere beveiliging waar het systeem van binnenuit of via afstand uitgeschakeld moet worden voor het betreden van de woning. Voorbeeld Bijvoorbeeld, in een woning met verdiep zijn de bovenste detectoren geprogrammeerd als Stay zone en de detectoren op de gelijksvloers zijn geprogrammeerd als "Nacht Modus. De eerste druk op de Stay toets zal het systeem activeren in de Stay modus, dit zorgt voor vrije beweging op het gelijksvloers en eerste verdieping. Als iemand binnen komt via een Ingang/Uitgang zone komt, zoals de voordeur zal het alarm de ingangstijd starten. Door de tweede keer te drukken op de Stay toets zal het alarm geactiveerd worden in de Directe Stay modus, dit zorgt voor vrije beweging op het gelijksvloers en eerste verdieping. Als iemand via een Ingang/Uitgang zone binnen komt zoals de voordeur zal er een onmiddellijk alarm zijn (zonder ingangsvertraging). Dit zorgt ervoor dat personen die toegang willen eerst het systeem moeten uitschakelen met de applicatie of door iemand binnen de beveiligde zone. Door de derde keer te drukken op de Stay toets zal het alarm geactiveerd worden in de Nacht modus. Dit zorgt ervoor dat er vrije beweging mogelijk is op het verdiep, als iemand in de beveiligde Nacht modus zone komt op het gelijksvloers zal het systeem onmiddellijk in alarm gaan. Dit zorgt ervoor dat zelfs bewoners eerst het systeem moeten uitschakelen voor ze zich in de beveiligde Nacht modus begeven. Activeer uw systeem in Stay Modus Gebruik de Stay modus als u zich in de woning bevindt en de perimeter wilt beveiligen terwijl u vrij kunt bewegen in de woning zonder een alarm te activeren. Normaal gezien moeten alle Stay modus detectoren beveiligd zijn voor u het systeem kunt activeren in Stay modus. Als Ready groen flikkert is "geforceerde activatie" actief. Dit betekent dat sommige detectoren nog actief zijn. (bijvoorbeeld de voordeur is nog open) Maar u kunt toch 5 het systeem inschakkelen. Lees meer over geforceerde inschakeling op de vorige pagina.

6 Druk op Stay Ready Licht is groen Enkel gelijksvloers beveiligd U kan uw alarm inschakelen door uw PIN code te gebruiken: STATUS STAY Controleer of de status groen is. Sluit alle beveiligde deuren en ramen. Als er detectoren zich buiten de stay zone bevinden mag er hier geen beweging zijn. Selecteer de Stay Modus. Blijf zelf in de beveiligde zone. Of, druk op de Stay toets als de installateur de snelle inschakeling heeft ingesteld: 5. STATUS Controleer of de status groen is. Sluit alle beveiligde ramen en deuren. Als er bewegingsdetectoren zijn binnen de "stay" zone moet iedereen deze zone verlaten. 6. STAY Selecteer de Stay Modus. 7. Blijf binnen de Stay of Nacht zone. Als een geactiveerde zone een alarm geeft terwijl het alarmsysteem in de Stay modus staat, zal er een waarschuwingstoon klinken en de timer zal gestart worden. Op het einde van se Stay modus ingangstijd zal de sirene klinken. De installateur zal deze ingangstijd instellen. Security For You ZeroWire User Manual 6

7 Om de directe Stay modus te starten, druk twee maal op de Stay toets: 1. STATUS Controleer of Status groen is. Sluit alle beveiligde ramen en deuren. Als er bewegingsdetectoren zich buiten de Stay modus zone bevinden moet iedereen deze zone verlaten. Toets tweemaal op de Stay toets. STAY STAY Of toets de Stay toets éénmaal wanneer het systeem reeds in Stay modus is. In dat geval zal u nogmaals gevraagd worden uw PIN code in te geven. 3. STAY (flashing yellow) Stay toets zal flikkeren. Blijf in de beveiligde Stay of Nacht zones. Als een beveiligde zone in alarm gaat terwijl uw alarm in zich in de Stay modus bevindt zal er geen ingangsvertraging zijn en de sirene zal onmiddellijk loeien. Om de Nacht modus te starten, druk op 3 maal op de Stay toets. 1. STATUS STAY STAY STAY Als de Status toets groen is. Sluit alle beveiligde deuren en ramen. Als u bewegingsmelders buiten uw "Stay Modus"hebt, moet iedereen deze gebieden verlaten. Druk drie keer op de Stay toets. Of als het systeem is al in Instant Stay Modus is, druk Stay één keer. In dit geval wordt u niet een tweede keer gevraagd voor een PIN-code. 3. STAY (flashing red) De Stay toets knippert aan en uit. Blijf binnen beschermde gebieden met Stay Modus actief. Niet bewegen in zones beveiligd met Nacht Modus. Als een gewapende zone is gealarmeerd terwijl uw beveiligingssysteem in de Stay Modus is, zal er geen waarschuwing timer zijn en uw sirenes zullen onmiddellijk klinken. Om de normale Stay Modus in te stellen, drukt u de Stay-toets nog een keer in: 1. STAY Kies de Stay Modus wanneer het systeem in de Nacht Modus is STAY Stay toets zal vast geel branden. Blijf binnen de beschermde gebieden. 7 Security For You ZeroWire User Manual

8 Nota: De Stay toets verschillende keren indrukken zal de volgende lus doorlopen: Stay Modus Stay Direct Modus Nacht Modus Sensoren die automatisch worden overbrugd voor de Stay Modus worden vastgelegd in de geschiedenis (maar niet gerapporteerd) als overbrugd. Evenementen die het inschakelen voorkomen De volgende fouten zullen voorkomen dat het systeem ingeschakeld kan worden. Deze moeten eerst opgelost zijn. Contacteer uw installateur voor hulp. Draadloos toezicht fouten Draadloos lage batterij Sabotage Probleem Ethernet of WiFi fout Telefoonlijn fout Draadloze Sabotage Over-stroom fout Netstroom fout Lage Batterij Expander fout Status Toets in EN Grade 2 Voor EN Grade 2 geschikte systemen, is de Status toets reactie aangepast voor een verhoogde beveiliging. De toets zal ofwel rood zijn of niet branden. De toets zal ook geen vocale systeem-status geven wanneer ingedrukt. Om een systeem controle uit te voeren op een EN Grade 2 systeem: Security For You ZeroWire User Manual 8

9 1. PIN CODE ENTER Voer een geldige PIN code in Selecteer Status Toets STATUS 3. STATUS AANGEKONDIGD Status berichten worden aangekondigd. Erkennen vergrendeld alarmsysteem. Wanneer de Status Toets rood is, kan er het systeem eventueel vergrendeld zijn. Een hoofdgebruiker (niveau 2) kan dit bevestigen en wissen. Standaard gebruikers kunnen dit niet bevestigen. Om vergrendelde Systeemalarmen te erkennen: 1. STATUS STATUS ANNOUNCED Selecteer Status toets Status condition(s) are announced 3. MASTER PIN ENTER Enter a valid master PIN 4. STATUS Status Key will change to green if no other conditions are present Exit Error / Fail To Close If during exit delay a zone is tripped which causes an alarm, then the areas affected will not be armed. Exit Error and Fail To Close are logged in the event history. Check the zone is secure and try to arm the area(s) again. Disarming Make your way to the ZeroWire through one of the designated entry / exit doors. Once a detector detects your presence, the entry delay will begin counting down and your ZeroWire will repeat a warning message until a valid PIN code is entered. If a valid PIN code is not entered by the end of the entry delay time, your sirens and communicator will activate. If you require more time to disarm your system, the entry time can be modified in Menu 8 by a master user. Away and Stay modes can be configured with different entry delay times, ask your service provider for further details. 9 Security For You ZeroWire User Manual

10 Depending on how your system has been set up, entry through a non-designated door may cause the alarm to sound immediately for greater security. Enter PIN One or more partitions armed All partitions now disarmed 1. Enter the premises through a designated entry/exit door ENTRY DELAY BEEPS Approach the ZeroWire. When you are detected, the entry warning timer will begin and the ZeroWire will beep. 3. USER PIN CODE ENTER Enter your PIN code before the entry delay expires. 4. All zones are now disarmed, any bypassed zones are restored to normal operation. Lock Out On 3 Invalid Attempts If an invalid PIN code is entered three times, the ZeroWire will deny all login attempts for 90 seconds. Attempts are counted from any method (e.g. keypad, app, or web server). You must wait the full 90 seconds before trying again with the correct PIN. This is to prevent brute-force attacks on guessing PIN codes. Bypass a Zone The zone bypass menu is used to bypass (isolate) selected zones in your security system. A bypassed zone is ignored by the system and is not capable of activating an alarm. This option is commonly used to temporarily ignore zones that require service, or zones that you wish to temporarily add to your stay Modus. Whilst still offering security with the remaining zones, bypassing zones lowers your level of security. All bypassed zones are reset and cleared from memory when your security system is next armed / disarmed. ZeroWire User Manual 19

11 Your security system must be disarmed (turned off) before being able to bypass zones. After bypassing your selected zones, your security system must be armed (turned on) in either the away or stay Modus to secure the remaining zones. The status light will turn to yellow to indicate there are one or more bypassed zones. Touch the status key to check which zones are bypassed. 5. BYPASS Select Bypass Menu 6. USER PIN CODE ENTER Enter PIN code with authority to bypass 7. ZONE NUMBER ENTER Select a zone to bypass 8. 0 Toggle between un-bypassed to bypassed state 9. MENU Exits from Bypass Menu Event History The Event History menu is used to listen to events that occurred in your security system. These events include arming, disarming, system faults and alarmed zones. Ensure your clock is set correctly as all events are time stamped. Alarm Memory will announce the last zone(s) that caused your security system to go into an alarm condition: 1. HISTORY YOUR 4 TO 8 DIGIT MASTER CODE ENTER Select History Menu Listen to the last alarm memory event. 4. MENU Exits from History Menu. It is recommended you record user names, zone names, and outputs names in Menu 8 Recordings. This will make reviewing any events much clearer as ZeroWire will announce the recorded name. You may also review all events recorded by your security system: 20 ZeroWire User Manual

12 1. HISTORY Select History Menu. YOUR 4 TO 8 DIGIT MASTER CODE ENTER 3. 2 Listen to history events. 4. Touch ENTER for next event. Touch 0 for previous event. 5. MENU Exits from History Menu. Emergency Keys ZeroWire has three (3) emergency keys: Medical, Police (duress) and Fire. If these keys are not lit, then the Emergency Keys are not available on your system. Check with your service provider to clarify what responses will be provided upon activation. Touch the required key for two seconds to activate that alarm. You should only touch these keys in an emergency situation that requires a response by a central monitoring station. To cancel an emergency activation: 6. YOUR 4 TO 8 DIGIT MASTER CODE ENTER Enter you code after an emergency key has been activated. Detector Reset Check with your installer if this feature is configured. Detection devices, such as smoke detectors, shock sensors and some glass break detectors, latch their alarm lights to indicate an alarm condition. The alarm will stay on until it is reset by an authorized user. Use this menu to acknowledge and clear the alarm. Example: Reset latching detectors that are in alarm: 1. MENU 7 Select main menu - Option 7, Detector Reset YOUR 4 TO 8 DIGIT MASTER CODE ENTER 3. MENU Exits from Detector Reset Menu ZeroWire User Manual 21

13 Users In the initial ZeroWire configuration, there are two users of two different user types - Master and Engineer. Master A Master user can change Standard user PIN codes and Master user PIN codes, and can access all menus except installation programming. A default Master user name is "User 1", and a default passcode is "1234". Please note that there is a space between "User" and "1". In EN Grade 2 terminology, a master user is Level Engineer An Engineer user can only access installation programming menus, but no user programming menus. These users can always arm a system but can only disarm the partitions they previously armed. A default Engineer user name is "installer", and a default passcode is "9713". In EN Grade 2 terminology, a master user is Level 3. Caution: For security reasons, it is highly recommended to change the passcode for the Installer and change the login and the passcode for the User 1, at the first opportunity. Add a User You need to be a Master user to add new users to the panel. Example: Add a new user to ZeroWire and assign them a PIN code We will add this as user MENU 3 Selects User Configuration menu. 5. YOUR 4 TO 8 DIGIT MASTER CODE ENTER 6. 1 Selects configure user PIN ENTER Select user Sets user 4 PIN code as ENTER 9. MENU MENU MENU Exits from Advanced system configuration. Note: If you attempt to create a user with a PIN code that is the same as another user s PIN code your ZeroWire will announce "PIN code is occupied, select a new user PIN code." 22 ZeroWire User Manual

14 Add a Username The UltraConnect app requires a username and PIN code to function. If you do not have these details login to ZeroWire Web Server to view or program usernames: 1. On the ZeroWire press Menu 8 [PIN] 6 and note the IP address announced. Open your web browser and enter the IP address. Some browsers may require you to enter before the IP address. The ZeroWire login screen should appear. 3. Enter your username and password, by default this is User 1 and Please note that there is a space between "User" and "1". 4. You should now see a screen similar to the one below. ZeroWire User Manual 23

15 5. Click Users. 6. Enter a First Name, this will be the username for the user on the UltraConnect app. 7. Enter a PIN, this will be the PIN for the user on the UltraConnect app. Remove a User Example: Remove User 4 from your system. 1. MENU 3 Selects User Configuration menu. YOUR 4 TO 8 DIGIT MASTER CODE ENTER 3. 1 Selects configure user PIN ENTER Select user Disables the user PIN. BYPASS 6. MENU MENU MENU Exits from Advanced system configuration. 24 ZeroWire User Manual

16 Change a User PIN Example: Change User 4 PIN code to MENU 3 Selects User Configuration menu. YOUR 4 TO 8 DIGIT MASTER CODE ENTER 3. 1 Selects configure user PIN ENTER Select user Sets user 4 PIN code as 5555 ENTER 6. MENU MENU MENU Exits from Advanced system configuration. Note: User must have a unique PIN code. If the new PIN code you enter is the same as another user s PIN code your ZeroWire will announce "PIN code is occupied, select a new user PIN code." Change the User Type The user type determines what that user can do: Master users can arm and disarm partitions. They can create, delete, or modify user codes. They can also change system settings. Standard users can arm and disarm partitions. But they cannot create users or review event history. Arm only users can only turn on the security system, they cannot disarm, or dismiss any system conditions. Example: Change user 6 to a master user to allow them to add/remove users. 1. MENU 3 Selects User Configuration menu. YOUR 4 TO 8 DIGIT MASTER CODE ENTER 3. 2 Selects configure user type ENTER Select user Sets master user type. 6. MENU MENU MENU Exits from Advanced system configuration. Add Keyfobs Keyfobs require special programming depending on your requirements. Contact your security provider to purchase additional keyfobs. ZeroWire User Manual 25

17 More About Users ZeroWire supports up to 40 users. For simplicity it is recommended you create user numbers from For advanced programming you can create user numbers Each user is assigned a PIN code and a user number. This allows them to interact with the system. PIN codes must be four (4) to eight (8) digits in length. Longer length PIN codes provide greater security as they are harder to guess. Every user must have a unique PIN code. Keep user PIN information in a safe place, do not disclose your PIN to others. Users can have a recorded audio name to make it easier to manage users. See Record User Names on page 29 for instruction to do this. Users created on the physical ZeroWire unit via the menus will not be assigned a username. These users will not have remote access to the ZeroWire (e.g. over the internet or using the smartphone app). If you wish to give remote access to a user then you must assign a username via ZeroWire Web Server (see User Name and PIN on page 21) or DLX900 desktop software. If you have many users to add you may find it is easier to use ZeroWire Web Server or DLX900 desktop software. These are installer tools, refer to the Installation Manual for instructions. Notes: IMPORTANT: Change the default PIN codes of the installer and User 1 accounts. The system must be disarmed before accessing user configuration from the ZeroWire unit. You may use the ZeroWire Web Server or UltraConnect app to access user configuration at any time. Send User PINs to Z-Wave Door Lock ZeroWire can send user PIN codes to an existing Z-Wave Door Lock so the PIN codes on the alarm system can also be used to operate the door lock. This feature is available to User Types Engineer, Master, and Custom users with Z- Wave menu access. Communication is one way from the ZeroWire to the lock, instructing the lock to add or remove PIN codes. Each lock is individually controlled. When Send PIN(s) to Lock is selected, ZeroWire queries the lock for the number of standard users it supports. Some locks support up to 250 PINS, others are limited to 40. Check your lock documentation. 26 ZeroWire User Manual

18 Each ZeroWire user number is sent to the same numbered slot in the lock, up to the maximum slots available in the lock. For example, ZeroWire user number 1 will be sent to the Z-Wave Door Lock slot 1. Users exceeding the capacity of the lock will not be sent. Existing PIN codes in the door lock will be overridden. If the lock detects a duplicate PIN then the send command will fail. Selecting Remove PIN(s) from Lock will clear all PIN codes from the lock, whether or not they were added by the ZeroWire. Some door locks have special master/installer PIN codes, these will not be changed. However, if they are default standard user PIN codes then ZeroWire will have access to change or remove them. Each lock is different and you should test this feature on your specific lock to ensure only the appropriate codes are present. 1. Log in to ZeroWire Web Server or UltraConnect app. Click Settings Lock PIN Share. 3. Select the Z-Wave Door Lock in the drop down list. 4. Wait for the Building User List- Please Wait message to be replaced with Ready. 5. The default will have All Users pre-selected. You may select an individual user instead. ZeroWire User Manual 27

19 6. Optional and recommended, click Remove PIN(s) from Lock. This ensures any extra PIN codes are removed from the lock and only the PIN codes from ZeroWire can operate the lock. Once completed it will show Removed All Users. 7. Click Send PIN(s) to Lock. 8. PIN codes will be sent to Z-Wave door lock one at a time. Once completed it will show Sent All Users. 9. Test PIN codes on door lock and verify only the codes you want can operate the lock. 10. Refer to door lock manual to remove or change installer / master codes from door lock. As PIN codes can also be changed on the door lock, over time there may be a mismatch in PINs on the door lock compared to ZeroWire. To avoid this confusion, only make PIN code changes via ZeroWire. 28 ZeroWire User Manual

20 UltraConnect App Introduction UltraConnect is a smartphone app that allows you to: Check the status of your system Arm and Disarm partitions Bypass zones Manage users Operate Z-Wave devices Set up system and Z-Wave features (depends on your assigned user type: Standard or Master) Receive push notifications Change push notification events View live cameras and retrieve recorded clips Web Access Code This code should be written on the rear of this manual. It permits remote access from the UltraConnect app. When it is set to the app is prevented from connecting. Example: Listen to the Web Access Code or change it to a new one. 1. MENU 9 Select Zone Configuration. YOUR 4 TO 8 DIGIT MASTER CODE ENTER 3. 9 Select Web Access Code. WEB ACCESS CODE 4. Web Access Code will be flashed on the key pad DIGIT CODE ENTER Enter a new 8 digit Web Access Code, or skip. 6. MENU MENU MENU Exit from Advanced system configuration. User Name and PIN The UltraConnect app requires a valid username and PIN code to function. A default user should be written on the rear of this manual, or refer to "Add a Username" on page 23. The menus available are dependent on the permissions for the user entered. ZeroWire User Manual 29

21 Installing UltraConnect app UltraConnect is an app that allows you to control your ZeroWire from an Apple iphone/ipad, or Google Android device. First set up the ZeroWire Web Server then download this app. Carrier charges may apply and an Apple itunes or Google account is required. 1. On your smartphone go to the Apple App Store TM or Google Play TM store. Search for UltraConnect. 3. Install the app. 4. Click the Smart Home icon on your device to launch it. 5. Click + on the top right to add a new site, or the (i) icon to edit an existing site. 6. Enter the details of your security system. The serial number is printed on the back of the ZeroWire unit. Alternatively login to ZeroWire Web Server and go to Settings Details to view it. The default Web Access Passcode of disables remote access. To change it, login to ZeroWire Web Server and go to Settings - Network. The default username and PIN code is "installer" 9713 (for an installer) and User (for a user). Please note that there is a space between "User" and "1". You may also use any other valid user account. Only menus a user has access to will be displayed. 7. Click Done button to save the details, then Sites to go back. 8. Click the name of the Site, the app will now connect you to ZeroWire. 30 ZeroWire User Manual

22 Using the App The first screen that will appear once you connect is the Overview screen. This will display the status of your system and allows you to arm or disarm partitions by touching Arm Away, Arm Stay, or Disarm. It also allows you to activate programmed automation scenes. The menu bar is located along the bottom of the app. Touch the Zones icon (last icon with a dot and wireless signals) to view zone status. Touch Bypass to ignore a zone or touch it again to restore it to normal operation. Touch Chime to add or remove a zone from the Chime feature. Touch Notify to receive push notifications when there is activity from that zone. ZeroWire User Manual 31

23 Touch the Camera icon to view cameras connected to your system. Live snapshots from each camera will be shown. Touch the snapshot to open the live stream in full screen. Rotate your device to make the image bigger. Touch the screen then Back to return to the Camera screen. Touch the Play button under each camera to view the last recorded clip by that camera. Touch the Share button to save or forward the clip. Touch the Record button to request that camera record a short clip which can be retrieved at a later date. Video clips can also be accessed from the History screen. Touch Menu, HISTORY, then change Selected Events to Video. Touch Press to Play Video to retrieve the clip from the camera. 32 ZeroWire User Manual

24 This History screen displays the event log of the ZeroWire, recording important events and allowing authorized users the ability to audit the system. Changing the Selected Events to Alarms will display the filtered Mandatory Event Log. Events followed with an * have not yet been reported to a control room or have failed to report, while events with ** are for events not intending to be reported to a control room. If you have Z-Wave devices installed, touch the Light or Lock icon to view and control them. Master users will have access to the full Users menu for creating and managing users. Touch Menu, USERS. After making any changes remember to click Save. To apply custom permission to a user, change User Type to Custom to show additional options. ZeroWire User Manual 33

25 All users can change their PIN code by touching Menu, USERS. A history of events and status changes on your ZeroWire can be accessed by touching Menu, HISTORY: The list of events can be filtered to make it easier to locate more relevant information. Click Touch the Select Events drop down and select Alarm for Mandatory Log events, or All for all event history. Recommended Items To Change User 1 PIN code is 1234 at default. Always change this to prevent unauthorized access to the security system. User 1 username is User 1 at default, with a space between "User" and "1". This is required to access to the ZeroWire Web Server and UltraConnect app. 34 ZeroWire User Manual

26 ZeroWire Web Server ZeroWire has a built in web server which makes it easy and simple to set up advanced features of your system from a web browser instead of the ZeroWire keypad. Features Simple forms to set up most commonly used features View status of partitions View system conditions Remotely arm and disarm partitions Turn chime Modus on and off Bypass/Un-bypass zones Add, remove and edit users Add, remove and edit Z-Wave devices View Z-Wave device status Control Z-Wave devices Enter Installation menu and perform advanced programming for ZeroWire Connecting over Wireless LAN To connect via local WiFi you will need a router supporting 8011 b or 8011g. 1. Power on - Connect power to your ZeroWire. Enable WiFi on ZeroWire - On the ZeroWire press Menu 9 [PIN] 8. This will enable WiFi Discovery Modus for 10 min. 3. Enable WiFi on your device - Turn on WiFi on your device (such as a smart phone, tablet computer or laptop). 4. Connect to ZeroWire - Browse for available WiFi networks and select the ZeroWire_xxx network to connect to it. Only a single user can connect at any time and there is no password. Once connected the ZeroWire will be assigned a fixed IP address of and a domain name of ZeroWire. 5. Open Web Browser - Open your web browser and enter or ZeroWire. The ZeroWire login screen should appear. ZeroWire User Manual 35

27 6. Login - Enter your username and password, by default this is "installer" and installer You should now see a screen similar to the one shown below: Connecting over Wired LAN 1. Connect power to your ZeroWire. If this ZeroWire was previously connected via WiFi, switch connection Modus to switch to Ethernet by pressing Menu, 9, Master PIN, 7. Press 7 again if it announces WiFi is on. The ZeroWire will announce Ethernet is on when this is set correctly. Press Menu, Menu to exit. 3. Connect an Ethernet cable to the rear of the ZeroWire and wait 10 sec for the local router to assign the ZeroWire an IP address 4. On the ZeroWire press Menu, 8, [Master PIN], 6 and note the IP address announced. If you hear IP address is not configured then wait a further 30 s and repeat this step. 5. Open your web browser 36 ZeroWire User Manual

28 6. Enter the IP address from step 4 and the ZeroWire login screen should appear. Some browsers may require you to enter before the IP address. 7. Enter your username and password, by default this is "installer" and You should now see a screen similar to the one shown below. 9. Click Advanced to program your ZeroWire. Troubleshooting Problem Cannot get IP address Cannot see local WiFi access point from a smartphone Solution If you are unable to get an IP address then your wireless/router may not be configured for automatic DHCP or certain security settings may be enabled. Check your router settings and try again. Ensure your WiFi access point is able to accept 8011b or 8011g. Some 8011n access points may not accept 8011g connections. ZeroWire User Manual 37

29 Customizing Your ZeroWire Volume Level Example: Set volume level to 6 1. MENU 1 Select main menu - Option 1 Volume level. 6 Set volume level to MENU MENU Exit menu. Voice Annunciation Example: Turn on/off the voice when arming and disarming MENU 8 YOUR 4 TO 8 DIGIT MASTER CODE ENTER 4 Select main menu - Option 8, Basic system configuration. [4] Toggles voice annunciation on / off. [5] Toggles full menu annunciation on / off 4. MENU MENU Exits from Advanced system configuration. Full Menu Annunciation Turning this feature On, gives full descriptions to all the options within the main menu. Turning this feature Off shortens the descriptions MENU 8 YOUR 4 TO 8 DIGIT MASTER CODE ENTER 5 Select main menu - Option 8, Basic system configuration. [4] Toggles voice annunciation on / off. [5] Toggles full menu annunciation on / off. 4. MENU MENU Exits from Advanced system configuration. 38 ZeroWire User Manual

30 Backlight Level Example: Set run Modus brightness level to 8 1. MENU 2 Select main menu Option 2 Backlight level. 1 [1] Run Modus backlight level. [2] Idle Modus backlight 3. 8 Set level. brightness level to MENU MENU Exit menu. Idle Modus is when your ZeroWire is not being used. The lights on the screen dim for your comfort at Nacht and to save power. All security functions work normally. Example: Set idle Modus brightness level to 1 1. MENU 2 Select main menu Option 2 Backlight level. 2 [1] Run Modus backlight level. [2] Idle Modus backlight 3. 1 Set level. brightness level to MENU MENU Exit menu. ZeroWire User Manual 39

31 Change Time and Date When ZeroWire is connected to the Internet, time and date are automatically updated with an Internet time server Example: Manually set the time as 9.30AM, and the date as MENU 8 Select main menu - Option 8, Basic system configuration. YOUR 4 TO 8 DIGIT MASTER CODE ENTER 3. 1 Select time and date configuration [1] To configure the time and date. [2] To configure the date ENTER Enter the hours value ENTER Enter the minutes value Select AM time ENTER Enter the day ENTER Enter the month ENTER Enter the year, must be 4 digits. 11. MENU MENU MENU Exits from Advanced system configuration. Adjust Partition Entry or Exit Times Example: Setting the entry time as 90 seconds MENU 8 YOUR 4 TO 8 DIGIT MASTER CODE ENTER 2 Select main menu - Option 8, Basic system configuration. [2] Select partition entry time. [3] Select partition exit time ENTER Enter the new entry time. 5. MENU MENU MENU Exits from Advanced system configuration. 40 ZeroWire User Manual

32 Configure Zone Names All zones can be named using the library words on page 65. This makes it easier to identify the correct zone in the event of a condition. You may enter up to eight words to achieve your desired description. Example: Configure zone 1 name as Dining Room Zone 1. MENU 6 YOUR 4 TO 8 DIGIT MASTER CODE ENTER Select main menu - Option 8, Basic system configuration Select zone name recording ENTER Select zone ENTER Select word Dining from word library ENTER ENTER Select word Room from word library. Select word Zone from word library. 6. MENU MENU MENU Exits from Advanced system configuration. If you do not require all eight words, just press MENU as in step 6 after you have entered the last word number. Record Zone Names You can also record the names of 64 zones using your voice. Example: Record zone name for zone MENU 6 YOUR 4 TO 8 DIGIT MASTER CODE ENTER 4 1 ENTER HOLD DOWN HISTORY ( ( SPEAK NAME ) ) RELEASE HISTORY MENU MENU MENU Select main menu - Option 8, Basic system configuration. Select zone name recording. Select zone 1. Activate recording Modus. Record voice, maximum 2 seconds. Stop recording Modus. Exits from Advanced system configuration. ZeroWire User Manual 41

33 Record User Names To make the system user friendly, users 1-40 can have a recorded name. Example: Record user name for user MENU 6 YOUR 4 TO 8 DIGIT MASTER CODE ENTER 3 3 ENTER HOLD DOWN HISTORY ( ( SPEAK NAME ) ) RELEASE HISTORY MENU MENU MENU Select main menu - Option 8, Basic system configuration. Select user name recording. Select user 3. Activate recording Modus. Record voice, maximum 2 seconds. Stop recording Modus. Exits from Advanced system configuration. Voice Message Recording ZeroWire has a digital message board so you can leave entry messages for users to hear when they disarm the system and reminder messages for users arming the system. Example: Record an Entry or Exit Message MENU 6 YOUR 4 TO 8 DIGIT MASTER CODE ENTER 1 HOLD DOWN HISTORY ( ( SPEAK ) ) RELEASE HISTORY MENU MENU MENU Select main menu - Option 6, Voice Message Recording. [1] Select exit message recording. [2] Select entry message recording. [History] Activate recording Modus. Record voice, maximum 10 seconds. Stop recording Modus. Exits from Advanced system configuration. 42 ZeroWire User Manual

34 Set Zone Chime Modus You can setup your ZeroWire so that it will make a chime sound when programmed zones are unsealed. Chime Modus does not trigger any alarms and is only used as a low level alert such as a customer entry door CHIME 0 MENU Select Chime Menu. Toggle Chime Modus on or off. Exits from Chime Menu. Add Zone to Chime Group You can add and delete zones from the chime group offering a flexible chime Modus feature. The zones you have selected to be in the chime group stay in memory and are not cleared when the security system is armed and disarmed. 4. CHIME Select Chime Menu 5. ZONE NUMBER ENTER Select a zone number 6. 0 Add or remove the zone to the Chime Group 7. MENU Exits from Chime Menu Configure Reporting (User) 1. Login to ZeroWire Web Server or UltraConnect app. Click Settings. 3. Click Channels. 4. Select a Channel to Configure. ZeroWire User Manual 43

35 5. Enter an address in the Destination field. 6. Select an Event List. 7. Enter a Channel Name for future reference. 8. Click Save. 44 ZeroWire User Manual

36 Enabling Camera Recording Adding Camera to UltraConnect Make sure the ZeroWire panel is on the same local area network as the camera(s). 1. From your ios or Android device, open the UltraConnect app and log in to the site as an installer. Only an authorized installer may perform this step. Touch Menu then Settings. 3. Select Cameras under the Settings Selector. 4. Click Scan for New Cameras. Scanning will appear on the button, please wait for the message to disappear. 5. Make sure the MAC ID that is automatically populated in the MAC Address field matches the MAC Address printed on the underside surface of the camera. MAC: 28:57:BE:2F:0A:5D 6. Click Save. The camera will now register with ZeroWire and UltraConnect. This may take up to 3 minutes before the camera is visible on the Cameras tab. 7. Congratulations! You have now added the camera to your ZeroWire system! Viewing Live Stream and Latest Clip 1. Click Camera icon on the bottom menu. All available cameras will be shown. ZeroWire User Manual 47

37 3. Click the snapshot to open a live stream. 4. Click Latest Clip to view the last recorded clip from a specific camera. Programming event triggered camera clips Cameras can be programmed to automatically record when selected events occur. This is achieved by creating a Scene. Note: Ensure you can view the live stream from the camera before continuing. 1. Touch Menu then Settings. Select Scenes under the Settings Selector. 3. Select the Scene to Configure and type a Scene Name. 4. Select the Scene Trigger. 48 ZeroWire User Manual

38 5. Select Alarm System under Action Device. 6. Select Trigger Camera Video Clip under Action Type. 7. Select the Camera(s) which will record when the scene is triggered. 8. Clips are recorded on the Micro SD card installed in the camera and are linked to events in History. Viewing event triggered clips in History 1. Touch Menu then HISTORY. Find the video event by using the navigation buttons and scrolling down. Note: For faster searching you can show only Video events by selecting Video in Select Events. 3. Tap the event to play the video. 5. Click the Share button to download or forward the clip. Viewing recordings via Cameras 1. Open the UltraConnect app. Click the Camera icon. 3. Click the Latest Clip button. Please wait while the ZeroWire servers retrieve the last recorded video clip from the selected camera. 4. Click the Share button to download or forward the clip. ZeroWire User Manual 49

39 Enabling Notifications ZeroWire can send notifications to the UltraConnect app via the Channels feature. Each ZeroWire has up to 13 available channels. Each device registered to receive notifications will take up a channel position. 1. Open the UltraConnect app. Click the edit button next to the site you wish to receive notifications from. 3. Click Notification Services. 4. Enable Push Notifications. 5. Wait for the registration process to complete. 6. Optional: select the events you want to be notified about: 50 ZeroWire User Manual

40 a. Click Show event selection. b. Select the events you want a notification for. c. Click Save >. d. Click Back. 7. Click Back. 8. Click Done. Note: If the device will no longer be used, repeat these steps and disable Push Notifications to free up the channel position for future use. Troubleshooting notifications If notifications are not working: Confirm you can login and see the Overview screen on the device you wish to receive notifications on. This ensures you have authority to access the ZeroWire. ZeroWire User Manual 51

41 Check the ZeroWire has at least one unused channel. Login to the ZeroWire, touch Menu, Settings, then Channels. Check your site is registered for notifications in the app (follow instructions above). Check your smartphone has notifications enabled (on Apple ios click Settings, Notifications, scroll down and click UltraConnect, check Allow Notifications and Show in Notification Centre are enabled, optionally select the Alert Style as Banners or Alerts). If you are on ios, ensure your phone is logged into your Apple account under itunes or icloud. If you are on Android, ensure your phone is logged into your Google account under Google Play or Settings. This is required as UltraConnect sends the push notification to Apple and Google servers for delivery to your device. Rooted or Jailbroken phones may not have the required software to receive push notifications. If you have multiple devices registered to receive notifications, each device must have a unique name. This is set in the UltraConnect app: 1. Touch Menu from the Sites screen. Touch Global Settings. 3. Touch Notification Services. 4. The device name is displayed and can be changed 52 ZeroWire User Manual

42 Removing notifications To manually remove a device from receiving notifications on the ZeroWire: 1. Log in to the ZeroWire. Click Settings. 3. Click Channels from the Settings Selector. 4. Click the Channel Number in the drop down list, your device name will appear. 5. Delete the content of the Destination field. ZeroWire User Manual 53

43 6. Click Save. 7. Your device will no longer receive notifications from this ZeroWire and the Channel is available to be reused. 54 ZeroWire User Manual

44 Location Services The UltraConnect app can advise the ZeroWire panel when a user has left or returned to a predefined physical location. For example, when a user leaves home, the UltraConnect app can detect this and remind a user to arm the security system and automatically turn off Z-Wave lights. On return home in the evening, the UltraConnect app can turn on Z-Wave lights. Enabling Location Services 1. Open the UltraConnect app Click the edit button next to the site you wish to monitor 3. Click Location Services. ZeroWire User Manual 55

45 4. Click Edit Map. 5. Drag the map around and set the home location using the red pin. You can zoom in and out using two fingers to pinch the screen. 6. Click Save Map. 7. Enable Geo Actions if you want your device to regularly check it s GPS location and send a message to the ZeroWire when it enters or leaves the location. Note: Enabling this feature will consume more battery. 8. Enable Check Status on Leaving if you want a reminder notification from the app when it detects you have left the home location. This feature is independent of the Notification Services feature on UltraConnect (i.e. Notification Services does not need to be enabled inside the app). 9. Click Back. 10. Click Sites. 56 ZeroWire User Manual

46 Program ZeroWire to Respond When Location Services is enabled, the app can send to your ZeroWire one of two event messages: Geosphere Entered or Geosphere Exited. Your ZeroWire has 16 programmable scenes. Each scene can perform up to 16 sequential actions based on when the event is received, which event is received, and which user triggered the event. 1. Log in to the ZeroWire. Touch Menu, Settings, Scenes. The screen pictured above will appear. 3. Select a Scene Number. 4. Enter a Scene Name. 5. Optional - Select a Schedule during which this scene will be monitored, outside of this schedule the scene will NOT respond to the selected event. 6. Select an Event Type (Geosphere 1 Entered or Geosphere 1 Exited). 7. Select a User to monitor, this must match the user in the UltraConnect app under the Site Info screen. 8. Select the Device (Security System or Z-Wave Device). 9. Program the device action. 10. Repeat steps 8 and 9 for up to 16 Scene Actions. 11. Click Save. ZeroWire User Manual 57

47 Troubleshooting Location Services For Location Services to work correctly: Your device needs access to mobile data or WiFi to send location service events and to receive notifications. Your device needs the ability to track your location using GPS, cellular network, or WiFi network. Most modern Google Android and Apple ios smartphones have this feature. Your device needs to have Location Services enabled (on Apple ios it is in Settings Privacy Location Services). The UltraConnect app needs permission to monitor your location (on Apple ios it is in Settings Privacy Location Services UltraConnect When in use). A valid user must be entered in the site details screen. If actions are programmed in the ZeroWire with a User, the selected user must have permissions to perform the selected action. Note on Apple ios 7, the background Location Services of the UltraConnect app may be terminated by the phone if it is low on memory and notifications will cease working. It is recommended to upgrade to ios 8 or above. If Location Services are not working: Check you can see the Arm/Disarm screen of the device you wish to receive notifications from, this ensures you have authority to access the ZeroWire. If you have enabled Check Status on Leaving feature but are not receiving notifications when leaving the home location, check your smartphone has notifications enabled (on Apple ios click Settings, Notifications, scroll down and click UltraConnect, check Allow Notifications and Show in Notification Centre are enabled, optionally select the Alert Style as Banners or Alerts). Note you will not see notifications if the app is open on the screen. 58 ZeroWire User Manual

48 If you are testing the Location Services feature, you must move at least 300m away from the home location for the app to detect you have exited. To detect returning to the home location you must move within 200m. This is designed to account for GPS errors and prevent accidental triggering of location services alerts. Move outside 300 m of the home location to trigger an exited event. Move within 200 m of the home location to trigger an entered event. If your home location does not appear accurate, return to the Edit Map screen and zoom in using a pinch-out gesture. Then set the red pin on the location with greater accuracy. Ensure you click the Save Map button. Take care when creating Scenes with Location Services for multiple users on separate devices. Improper programming may lead to conflicting behaviour on the ZeroWire. Selecting the appropriate Activate User Number in the Scene programming may be beneficial. Take care when using the Arm and Disarm actions. For example if Geosphere Exited is programmed to Arm an Area, other users may still be present inside the protected area which would cause the ZeroWire to go into alarm. ZeroWire User Manual 59