DiVetro UC2.0: Agility Included. DiVetro

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1 DiVetro 2012 UC2.0: Agility Included & DiVetro

2 DiVetro 2012 Agenda Voorwoord Agneta Jacobson & Patrick Rikken Praktijkcases mgba WiGo4IT KPN Panel Start community Lunch

3 VOORWOORD AGNETA JACOBSON DiVetro 2012

5 Who We Are We assist our clients in building and running world class software development teams. Global services company of highly skilled consultants Proven approach of coaching and facilitation supported by a rich set of assets Scale helping customers succeed with large agile projects and programs Copyright 2012 Ivar Jacobson International SA. All rights reserved

6 / Industrial Strength Agile Agile Metrics & Measurement Building Sustainable Communities Agile for Large Projects & Programs IJI Assets Leading Organizational Change Agile with External Suppliers Measured Achievement Levels for Individuals and Teams Copyright 2012 Ivar Jacobson International SA. All rights reserved

7 Selection of Our Clients Financial & Insurance Telecom Operators Government, Services & Other Products

8 Contact Us North America Office Swedish Office info-sweden@ivarjacobson.com UK Office +44 (0) info-eur@ivarjacobson.com Asia Office info-asia@ivarjacobson.com Netherlands Office +31(0) info-nl@ivarjacobson.com

9 VOORWOORD PATRICK RIKKEN DiVetro 2012

10 DiVetro 2012 Waarom dit initiatief? ICT-projecten kunnen zoveel beter! Oorzaak ligt vaak in gebrekkige vraagformulering Te weinig scheiding tussen wat en hoe Iteratieve projecten leggen extra beslag op discipline om wat en hoe te scheiden Kennisdelen met vakgenoten Versterken van onze boodschap: investeer in analyse

11 DiVetro 2012 Wat is Divetro? ICT-dienstverlener gespecialiseerd in Analyse Voorvechter voor autonome vraagformulering Vergelijkbaar met DE ARCHITECT in de bouwwereld We bieden: Begeleiding /coaching/professionalisering ontwikkelprocessen Analyse als dienst: fixed price, prijs per UC, daarnaast sourcingsbegeleiding en (project)management

12 PRAKTIJKCASE mgba ERIC LOPES CARDOZO DiVetro 2012

14 Wat is mgba? Modernisering Gemeentelijke Basis Administratie Vervangen stelsel uit 1994 Domein :: Persoonsgegevens Inwinnen, onderhouden, verstrekken Verbeteren dienstverlening Efficiency en betrouwbaarheid Sneller, eenvoudiger, goedkoper bijhouden en verstekken van gegevens Plaatsonafhankelijk bijhouden en verstrekken van gegevens Copyright 2012 Ivar Jacobson International SA. All rights reserved

16 Uitdagingen 1. Oneenduidig proces Waterval, RUP, Agile, hybride Diverse ervaringen met en ideeën over use cases 2. Gefragmenteerde bronnen voor requirements Ministerie, Gemeenten, Derden 3. Grote hoeveelheden requirements statements 4. Uitdagende deadlines 5. Diversiteit in aanpak Aanbesteding en/of zelfbouw? 6. Details van nieuwe stelsel nog niet bekend Organiseer een eenduidige RUP/Agile aanpak voor Requirements Engineering + Management Copyright 2012 Ivar Jacobson International SA. All rights reserved

17 Use-Case 2.0 principes Waarom Use-Case 2.0? 1. Corrigeren van misvattingen 2. Terug naar de essentie 3. Geschikt maken voor Agile: Scrum, Kanban Basisprincipes voor een succesvolle toepassing van use-cases: 1. Keep it simple by telling stories 2. Understand the big picture 3. Focus on value 4. Build the system in slices 5. Deliver the system in increments 6. Adapt to meet the team s needs Copyright 2012 Ivar Jacobson International SA. All rights reserved

18 Principle #1: Keep it simple by telling stories Basic Flow 1. Invoeren aanvrager en naturalisant 2. Identificeren aanvrager, gezaghebbende en naturalisant 3. Bepalen leges 4. Kiezen betalingsvorm 5. Creëren en toewijzen zaak 6. Complementeren en valideren naturalisatieverzoek 7. Versturen naturalisatieverzoek naar IND 8. Actualiseren en toewijzen zaak 9. Beoordelen advies IND 10. Etc. Behandelen Naturalisatieverzoek Alternative Flows A1 Verzoek tot optie A2 aanvrager onbekend A3 Aangifte in andere woonplaats A4 Leges kunnen niet bepaald worden A5 Betaling niet geregistreerd A6 Naturalisatieverzoek niet beschikbaar A7 Versturen naar IND niet mogelijk A8 Advies IND negatief A9 Aanmaken brief niet mogelijk Gebruik use cases om alle verschillende en gerelateerde verhalen te identificeren Copyright 2012 Ivar Jacobson International SA. All rights reserved

21 Principle #3: Focus on value Iedere use case levert waarde aan actors en stakeholders Het verhaal eindigt wanneer waarde is geleverd Copyright 2012 Ivar Jacobson International SA. All rights reserved

22 Principle #4: Build the system in slices Use-case slices: Use cases opbreken in kleinere, apart leverbare eenheden Product Backlog Item Requirements binnen een set set use cases sorteren, prioriteren en in parallel oppakken. Linken van activiteiten van alle disciplines (requirements, ontwerp, bouw, test) Levenscyclus Use-case slice 1.1 Registreren Geboorte van 1 Kind Flows: BF Test: 1 jongen, vader en moeder bekend en meerderjarig 1.1 Registeren Vondeling Flows: BF, A1 Test: 1 meisje, ouders onbekend Copyright 2012 Ivar Jacobson International SA. All rights reserved

24 Principle 4: Build the system in slices Plan het project met use-case slices Een product backlog op basis van use-case slices Sorteer de use cases en de use-case slices zo dat de belangrijkste als eerste worden opgepakt Copyright 2012 Ivar Jacobson International SA. All rights reserved

25 Principle #6: Adapt to meet the team s needs Projectmanagementaanpak Scrum(mish) Iteraties 3 weken Daily standups Iedere iteratie assessments Risico-gedreven aanpak Hybride situatie Volledige product backlog vullen voorafgaande aan ontwikkelen Mix van zelfbouw (Ministerie) en aanbesteding (Gemeenten) Opschalen Stelsel vereist samenwerkende ICT systemen van meerdere partijen Copyright 2012 Ivar Jacobson International SA. All rights reserved

27 Principle 6: Adapt to meet the team s needs Definition of Done Hou rekening met wat nog meer nodig is: Traceerbaarheid, Business Rules, Interfaces,... Copyright 2012 Ivar Jacobson International SA. All rights reserved

30 Principe 6: - Adapt to meet the team s needs Voorbeeld: Keten van module Reisdocumenten mgba Eliminate Waste! Gemeente Ministerie Applicatie Use-Cases veelal niet nodig Copyright 2012 Ivar Jacobson International SA. All rights reserved

31 Resultaat Requirements beschikbaar en geaccepteerd door alle stakeholders Ministerie gestart met zelfbouw op basis van een agile aanpak Binnen 6 maanden zelfredzaam met nieuwe werkwijze Alle projectteams binnen programma werken iteratief VNG en KING helpen gemeenten met voorbereiding voor aanbesteding Copyright 2012 Ivar Jacobson International SA. All rights reserved

32 PRAKTIJKCASE WiGo4IT DENNIS GELUK DiVetro 2012

33 WiGo4It Dennis Geluk

34 Agenda WiGo4It Een oude bekende? Gebruik UC2.0 Meet instrument / motivatie Nieuwe structuur Migratie strategie Samenvatting DiVetro 2012 USE CASE 2.0: AGILITY INCLUDED

35 Wigo4it Overheidscoöperatie: Gestart in 2007 Sociale Diensten van de G4 Amsterdam, Den Haag, Rotterdam en Utrecht Doel: Bouwen aan de Sociale Dienst van de toekomst Verbetering dienstverlening burgers Werk, Inkomen en Zorg Gericht op: Hergebruik Ontwikkeling en gezamenlijk beheer van ict systemen Momenteel werken er 100+ mensen DiVetro 2012 USE CASE 2.0: AGILITY INCLUDED

36 Wigo4it; Next Level Programma met als scope: Wegwerken opgelopen werkvoorraden Compleet redesign van de technische infrastructuur Brede professionalisering van Wigo4it: Ontwikkelproces ITIL processen Algemene governance processen Doorlooptijd in totaal 2 jr, tot einde 2012 Speerpunten: goede borging in staande organisatie, introductie van continue verbeteren DiVetro 2012 USE CASE 2.0: AGILITY INCLUDED

37 Wigo4it; Next Level Ontwikkelproces, analyse: Bijwerken functionele documentatie G4 wil beschikken over begrijpelijke en actuele functionele documentatie Professionalisering analisten Op basis van een markstandaard Op basis van relevante praktijkervaring Certificering DiVetro 2012 USE CASE 2.0: AGILITY INCLUDED

38 Een oude bekende? Extra's Initiële Use Case Beschrijving Functionele beschrijvingen Technische beschrijvingen Testscenario s Opleverdocumentatie Definities Vragen Extra's Resultaat: Wijzigingsverslagen Impact analyses Bijlagen Wat en Hoe door elkaar Proces vermengd met documentatie Geen actueel beeld Impact analyses dagtaak DiVetro 2012 USE CASE 2.0: AGILITY INCLUDED

39 Gebruik UC2.0 Wat biedt Use Case 2.0 binnen WiGo4It? Planmatige aanpak van migratie van oude naar nieuwe documentatie obv Backlog, Agile proces ondersteuning Integratie van going concern, migratie naar nieuwe documentatie met professionalisering Diversiteit in diepgang van slices om onnodige inspanning op gebied van nieuwe documentatie te beperken Mogelijkheid om huidige voortbrengingsproces (wijzigingsketen) binnen Agile proces op te pakken Handvatten voor meenemen andere disciplines DiVetro 2012 USE CASE 2.0: AGILITY INCLUDED

40 Meet instrument / motivate Level 1 Practitioner Attended the relevant course Participated in class discussions and exercises Passed open book exam If not achieved after attending the relevant training course or workshops an individual action plan will be put in place Level 2 Master Practitioner Evidence-based assessment by an IJI Mentor Assessment through on the job observation and questioning The applicant must provide clear evidence to demonstrate that they have effectively applied the practice Evidence-based assessment of achievement awarded by the mentor when the practitioner is practiced. Level 3 Coach Evidence-based assessment by an IJI Mentor Assessment through on the job observation and questioning The applicant must provide clear evidence to demonstrate that they can successfully transfer their knowledge to and coach others Local and regional coaches developed from the Master Practitioners to create a distributed, selfsufficient coaching network. 43

41 Nieuwe structuur Op basis van proces Initiële Use Case Beschrijving UC2.0 Termenlijst Bedrijfsregels Domeinmodel Testscenario s Use Case Realisatie Wat Hoe DiVetro 2012 USE CASE 2.0: AGILITY INCLUDED

42 Migratie strategie Opstellen use case model Eerst globaal later meer details toevoegen Gefaseerd obv use case slices Welke eerst: Veel gebruikte zaken Bekende knelpunten (qua documentatie) Op basis van wijzigingen (adaptief / correctief) Goedkeuring obv use case slice Bij oplevering volledige set documenatie

43 Defect / Changes Hoe gaan we om met defect en changes in UC2.0 omgeving? Technische defects gewoon op werkvoorraad (keuze tussen 1 of 2 backlogs) Functionele defects / changes: Is er een slide welke defect / change afdekt? Nee : maak nieuwe en plaats op de backlog (incl aanpassen UC Model) Ja : Pas slice aan en plaats op de backlog Houdt proces en functionaliteit gescheiden dus geen change op de backlog maar gewoon een slide DiVetro 2012 USE CASE 2.0: AGILITY INCLUDED

44 Samenvatting Combinatie gevonden voor professionalisering en bijwerken documentatie Scheiding tussen wat en hoe om dienstverlening richting klant te kunnen verhogen Scheiding tussen proces en functionaliteit om functioneel ontwerp zuiver te houden Proceshandvatten om naast waterval ook Agile te kunnen ontwikkelen DiVetro 2012 USE CASE 2.0: AGILITY INCLUDED

45 PRAKTIJKCASE KPN HERBERT MORELISSEN DiVetro 2012

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47 Keten use-cases - een sleutel tot succes Herbert Morelissen 24 mei Keten use-cases - een sleutel tot succes

48 Agenda Meer over KPN Waarom veranderen Hoe zijn we gestart Waar staan we nu Denken in ketens samenvatting 51 Keten use-cases - een sleutel tot succes

49 Introductie KPN Internationaal Met Nederland als thuisbasis. Marketshare: ~45-50% Revenu 2010: 3,2 bln Marktshare: ~16% Revenu 2010: 9 bln Revenu 2010: 785 mln Marktaandeel: >18% 52 Keten use-cases - een sleutel tot succes

50 KPN Services span a wide variety, all linked by a solid TI & IT architecture What do we offer our clients? Best network One complete package Best Quality at a good price Ease of use Integrated IT and telecom services The new way of working 53 Keten use-cases - een sleutel tot succes

51 SUPPLY DEMAND KPN s IT organization ITNL The Business Split into domains: Business Market Consumer Market Wholesale and Operations ITNL 12 Programs 450+ Projects 750+ Full-Time Employees 250 million IT Innovation Spend Development is out-sourced: 10 major suppliers Many smaller suppliers Supplier 54 Keten use-cases - een sleutel tot succes

52 2008 McKinsey benchmark showed we needed to dramatically improve our IT delivery capabilities IT Budget Time Cost Unreliable innovation delivery Business satisfaction low Partnership IT business at a low point KPN IT departments were not performing to their ability 55 Keten use-cases - een sleutel tot succes

53 Our approach: select the best, invest in people and implementation, stay focussed on result Where to start? Happier Selection of industry best practice Select partner for implementation Cheaper Setup training Train All IT personnel Better Faster Assign mentors to first teams Start coach programme to sustain change 56 Keten use-cases - een sleutel tot succes

54 Measuring and Encouraging People: Individual Certification Level 1 Practitioner Attended the relevant course Participated in class discussions and exercises Passed open book exam If not achieved after attending the relevant training course or workshops an individual action plan will be put in place Level 2 Master Practitioner Evidence-based assessment by an IJI Mentor Assessment through on the job observation and questioning The applicant must provide clear evidence to demonstrate that they have effectively applied the practice Evidence-based assessment of achievement awarded by the mentor when the practitioner is practiced. Level 3 Coach Evidence-based assessment by an IJI Mentor Assessment through on the job observation and questioning The applicant must provide clear evidence to demonstrate that they can successfully transfer their knowledge to and coach others Local and regional coaches developed from the Master Practitioners to create a distributed, selfsufficient coaching network. 57 Keten use-cases - een sleutel tot succes

55 How a successful KPI framework was created DASHBOARD INNOVATION aug-10 Total IT NL BETTER FASTER Milestone DP Hit (margin 2 weeks) Escaped Defects(weighted) Runtime IO-DF 2009 jan feb mar apr may jun jul aug sep oct nov dec 2009 Month Target Av.YTD 2009 jan feb mar apr may jun jul aug sep oct nov dec 2009 Requirements+Design Build+Test 2009 jan feb mar apr may jun jul aug sep oct nov dec 2009 Month Target Av.YTD Compliancy Priority 1 Incidents(Innovation) Runtime DF-DP 2009 jan feb mar apr may jun jul aug sep oct nov dec 2009 Month Target Av.YTD 2009 jan feb mar apr may jun jul aug sep oct nov dec 2009 Month Av.YTD 2009 jan feb mar apr may jun jul aug sep oct nov dec 2009 Month Target Av.YTD Projects DH within CAPEX (margin 10%) CHEAPER Av. Productivity(Euro per functiepoint) HAPPIER Customersatisfaction 2009 jan feb mar apr may jun jul aug sep oct nov dec 2009 Month Target Av.YTD 2009 jan feb mar apr may jun jul aug sep oct nov dec FPA DF FPA DH 2009 jan feb mar apr may jun jul aug sep oct nov dec Projecten Stakeholders Av.YTD production date: IT NL/QA/SDCC/NG Limited set of practical measures that focuses on the real business goals 58 Keten use-cases - een sleutel tot succes

56 How a successful KPI framework was created 59 Keten use-cases - een sleutel tot succes

57 Latest Dashboard Keten use-cases - een sleutel tot succes 60

58 SUPPLY DEMAND KPN s IT & business organization The Business & IT Split into domains: Business Market Consumer Market Wholesale and Operations 12 Programs 450+ Projects 250 million IT Innovation Spend Development is out-sourced: 10 major suppliers Supplier 61 Keten use-cases - een sleutel tot succes

59 Delivering business value in complex environments Services Provider Order Generic Location Access Remove Access Change Services Related to an Access IP Provider W holesale Operator Order Prequalification Determine (Physical) Connection Options Services Provider Order Generic Location Access Remove Access Change Services Related to an Access IP Provider Business Value View Customer Purchase product From Order to Delivery Business Application View (System of System / Chain View) X IT Landscape / Application View 62 Keten use-cases - een sleutel tot succes

60 Customer Journey & Chain use cases uc KPN KPN X Purchase Product Customer (from Actors) Access Prov ider (from Actors) unsubscribe product 63 Keten use-cases - een sleutel tot succes

61 Chain modeling driving development activities 2009 Ivar Jacobson International Ivar Jacobson International Specified System Use-case modules may be split into parts to allows groups of flows to be progressed at different rates Create generic Location access Received() Specified System Use-case modules may be split into parts to allows groups of flows to be progressed at different rates Valida te() Create access & IP Access Connection () Received() Valida te() Prequ al() New Access () Received check() Specified System Ivar Jacobson International, 2009 Use-case modules may be split into parts to allows groups of flows to be progressed at different rates 73 Valida te() Create IP Service () Unified Process Essentials for Program Teams / 04 Use-Case Driven Development 29 Business Requests 1. Fiber OSS Chain Model X Order Generic Location Services Provider Access Remove Access Change Services Related to an Access Wholesale Operator Order Prequalific ation Determine (Physical) Connectio n Options IP Provider Use-Case Module Use-Case Module Use-Case Module Understand the applications and systems impacted Chain UCM Chain UCM A use-case Chain module is a UCM cross-cutting A use-case view of module is a cross-cutting A use-case view of module is a cross-cutting view of Scoped a Scoped use case across the specified, a use case across the specified, a use case across the specified, X.1 Scoped X.2 implemented and executable X.3 systems. implemented Chain and executable systems. implemented and executable systems. Use-case modules: Use-case modules: Use-case modules: Specification Specification Specification Backlog Integrate the different system views Integrate the different system views Integrate the different system views Agreed Agreed provided by use-case driven development Agreed provided by use-case driven development provided by use-case driven development Enable consolidated status tracking Enable of the consolidated status tracking Enable of the consolidated status tracking of the use-case specification, realization use-case and test specification, realization use-case and test specification, realization and test Realized Realized cases included in the module Realized cases included in the module cases included in the module <<System>> <<System>> <<Sub-chain>> Ne<<System>> Se SNI WSIP WBA w MOMS: rvi B2B or ce Implemented Pr Implemented Implemented ch ov Described by: Described by: Described by: an id 1 Use-Case Specification 1 Use-Case Specification 1 Use-Case Specification er ge 0..n Supplementary Requirements 0..n Supplementary Requirements 0..n Supplementary Requirements Verified Verified 1 Use-Case Realization Verified d 1 Use-Case Realization 1 Use-Case Realization Us 1..n Test Cases 1..n Test Cases 1..n Test Cases e Ca Essential Unified Process 3.1 Essential Ivar Unified Jacobson Process International, Essential Ivar Unified Use Jacobson Case Process Essentials International, / rev. 40 Ivar Jacobson Use Case International, Essentials / rev. 40 Use Case Essentials 2.3 / rev. 40 se s A meaningful chunk of business change The smallest thing we can do to get the value Estimating What You Can Do Large Medium Align all activities around the delivery of business releases Small Very Small Trivial Easy Hard Very Hard Will a system with a complex design, have a complex use-case model? Assess the risk & costs associated with making the change Initiation Stage 1 Stage 2 Stage 3 Stage 4 Business Release 1 Inception Elab Con Trans S/W Release 1 Inception Elab Con Trans 15 March Assess the impact of the business request providing feedback of feasibility and cost to the business (Business Request Response) Keten use-cases - een sleutel tot succes Modelling across chains Marketing and Comms Release 1 Training Rel 1 Enabling release planning H/W Rel 1 Business Release Inception 2 Elaboration Construction Transition Chain or Control Project Sub-Project 1 Sub-Project 2 Sub-Project N Programme - Evolution Business Release 3 Inception Elaboration Construction Transition Benefit Delivery Elab Construction Transition Elab Construction Sub-projects can be business or IT. All sub-projects should conclude within the bounds of the control project. 66 Transition Phase 1 Phase 2 Prepared by: Leon den Elsen (IT4W&O)) and Debbie Wren (IJI) Align the requests to the project plans and existing requirements

62 Chain modeling driving development activities Implemented System Individual flows may have different degrees of elaboration Essential Unified Process 3.1 Ivar Jacobson International, Use Case Essentials 2.3 / rev. 40 Use-case modules may be split into parts to allows groups of flows to be progressed at different rates Use-case modules may be split into parts to allows groups of flows to be progressed at different rates Use-case modules may be split into parts to allows groups of flows to be progressed at different rates Use-Case Module Individual flows may have different degrees of elaboration Fiber OSS Chain Model X Order Generic Location Access Services Provider Remove Access Change Services Related to an Access IP Provider Service Provider X Chain UC X Basic Flow 1. Request to place a GLA order 2. Validate order 3. Confirm order received 4. Request provision of IP Edge 5. Plan creation of GLA connection 6. Confirm Plan Date 7. Realize GLA connection 8. Confirm GLA order complete Alternative Flows AF1 Order GLA for Eof on ODF AF2 Order for KPN Redius Model AF3 Order Validation Fails AF4 Wish date Validation Fails AF5 Realization of GLA fails AF6 IP Address Out of Stock AF7 Radius not Working AF8 Cancel the Order AF9 Re-plan the Order Briefly Described Bulleted Outline Essential Outline Fully Described Use-Case Specification A use-case specification describes how an actor uses a system to achieve a goal and what the system does for the actor to achieve that goal. Use-case specifications: Capture requirements in context Define scenarios Enable effective scope management Provide the detail to drive the other development activities and ensure that they deliver value Essential Contents: 1 Name 1 Brief Description 1 Basic Flow 0..n Alternative Flows Essential Unified Process 3.1 Ivar Jacobson International, Use Case Essentials 2.3 / rev. 40 Wholesale Operator Order Prequalification Determine (Physical) Connection Options Chain Implementation Elements Identified Collaborations Defined Responsibilities Allocated Interaction Defined Use-Case Realization A use-case realization defines how a use case is realized in terms of interacting implementation elements. Use-case realizations: Identify the implementation elements involved in the use cases Suggest responsibilities of the implementation elements when realizing the use case Describe how the implementation elements interact to perform the use case Essential Contents: 1..n Diagrams that describe the interaction and collaboration of the implementation elements. References to: 1 Use Case Module that is realized The realization of the chain use-case slice will result in the creation of one usecase slice for each affected application. 3. Specified System The chain use cases are Use-Case Module Use-Case Module packaged Use-Case up a set Module of chain use-case slices to build the chain Chain UCM X.1 Chain UCM X.2 Chain UCM X.3 A use-case module is A use-case module is a cross-cutting view of backlog. a cross-cutting view of A use-case module is a cross-cutting view of a use case across the specified, Scoped a Scoped use case across the specified, a use case across the specified, implemented Scoped and executable systems. implemented and executable systems. implemented and executable systems. Service Provider Create generic Location access Received() Specification Agreed <<System>> Realized SNI Validate() Implemented Verified Create access & IP Access Connection () Received() Specified System Specified System Use-case modules: Specification Use-case modules: Use-case modules: Specification Integrate the different system views Agreed Integrate the different system views Integrate the different system views provided by use-case driven development Agreed provided by use-case driven development provided Chain by use-case driven development Enable consolidated status tracking of the Enable consolidated status tracking of the Enable consolidated status tracking of the use-case specification, realization and test use-case specification, realization and test use-case Backlog <<System>> <<Sub-chain>> <<System>> specification, realization and test Realized cases included in the module cases included in the module Realized cases included in the module WSIP WBA MOMS:B2B Implemented Implemented Described by: Described by: Described by: New or 1 Use-Case Specification 1 Use-Case Specification changed 1 Use-Case Specification 0..n Supplementary Requirements 0..n Supplementary Requirements Use 0..n Supplementary Requirements Verified Cases 1 Use-Case Realization 1 Use-Case Realization Verified 1 Use-Case Realization 1..n Test Cases 1..n Test Cases 1..n Test Cases Validate() Essential Unified Process Prequal() 3.1 Ivar Jacobson International, Use Case Essentials 2.3 / rev. 40 Ivar Jacobson International, Essential Create Unified IP Use Service Case Process () Essentials / rev. 40 Jacobson International, Essential Unified Process Ivar Use Case Essentials 2.3 / rev. 4 New Access () Received check() Validate() Application 4. The Application Use-Case Slices are ranked and prioritized. The Application backlog contains UCM s from all relevant chains as well as the Keten use-cases - een sleutel Applications tot succes Use Cases. SNI Application Backlog UCM 1.1 UCM 1.2 UCM Chain X.1.1 UCM 1.3 Supplier 1 Create GLA UC 1 2 UC 2 Prepared by: Leon den Elsen (IT4W&O)) and Debbie Wren (IJI) An Application Use-Case Model can be used to support the evolution of the application OR the chain derived UCM s could be used stand-alone.

63 Samenvatting Performance in innovation Veranderende markt Denken in ketens Better, faster, cheaper happier 66 Keten use-cases - een sleutel tot succes

64 Bedankt We like to help you Persoonlijk We offer the best KPN UP support Eenvoud Vertrouwen We keep it clear and simple 67 Keten use-cases - een sleutel tot succes

65 PANELDISCUSSIE ERIC, DENNIS, HERBERT DiVetro 2012

66 START COMMUNITY PATRICK RIKKEN DiVetro 2012

67 DiVetro 2012 Community Doelstellingen: 1.Kennis delen, leren van elkaars ervaringen 2.Belang van ons vakgebied promoten Iedereen ontvangt een uitnodiging van de Linkedin groep Use Case 2.0 Community op Twitter Wij gaan na de zomer nog een sessie organiseren Wie pakt daarna de handschoen op?

68 HARTELIJK DANK VOOR UW KOMST!!! IVAR JACOBSON INTERNATIONAL & DIVETRO DiVetro 2012