E-Services Economy. prof. dr. Jos van Hillegersberg

Transcriptie

1 E-Services Economy prof. dr. Jos van Hillegersberg Hoogleraar Ontwerp en Implementatie van Informatiesystemen Management & Governance Universiteit Twente 1

2 Inhoud Algemene ICT trends overzien en vertalen naar eigen case Inzien hoe Informatie in te zetten om services te verbeteren en snel te kunnen inspelen op veranderingen Enkele belangrijke thema s in Informatiemanagement op hoofdlijnen kennen: Architectuur, Ketenintegratie, Service centra, Service Architectuur, Sourcing (in/uitbesteden) Implementatie, Business Cases 2

3 Doelen Algemene IT ontwikkelingen kunnen vertalen naar proces en dienstinnovatie Het als kritische gebruiker kunnen beoordelen van de rol van IT architectuur, kosten baten van IT, afstemming IT en bedrijfsprocessen Initieren van Innovatie met IT 3

4 11 Trends in de Service Economy 4

5 1. Services Everywhere 5

6 1. Services Everywhere 6

7 7

8 1. Services Everywhere 8

9 1. Services Everywhere 9

10 1. Services Everywhere 10

11 1. Services Everywhere 11

12 12

13 1. Services Everywhere U-commerce: the use of ubiquitous networks to support personalized and uninterrupted communications and transactions between a firm and its various stakeholders to provide a level of value over traditional commerce (watson,2002) - Any place, Any time Ultimate Commerce Electronic Commerce Mobile Commerce Geographic Commerce 13

14 1. Services Everywhere 14

15 1. Services Everywhere 15

16 1. Services Everywhere 16

17 2. Product Ownership to Service Access 17

18 2. Product Ownership to Service Access 18

19 3. Service to Self-Service 19

20 3. Service to Self-Service 20

21 4. Service Mass-Customization 21

22 4. Service Mass-Customization Bron: Ergosleep.com 22

23 4. Service Mass-Customization 23

24 4. Intelligent Service Mass- Customization 24

25 5. Services Bundling & Unbundling 25

26 11 Service Economy Trends & You 1. Services Everywhere 2. Product Ownership to Service Access 3. Service to Self-Service 4. Intelligent Service Mass-Customization 5. Services Bundling & Unbundling 26

27 6. Service Knowledge over Product Knowledge EASY.COM Key Strategic Values 1. great value 2. taking on the big boys 3. for the many not the few 4. relentless innovation 5. keep it simple Bron: easy.com 27

28 6. Service Knowledge over Product Knowledge 28

29 7. Global Services Sourcing 29

30 30

31 7. Global Services Sourcing 31

32 7. Global Services Sourcing 32

33 7. Global Services Sourcing 33

34 8. Dynamic Service Integration and Orchestration 34

35 8. Dynamic Service Integration and Orchestration 35

36 8. Dynamic Service Integration and Orchestration 36

37 8. Dynamic Service Integration and Orchestration 37

38 8. Dynamic Service Integration and Orchestration 38

39 8. Dynamic Service Integration and Orchestration 39

40 9. Van On-Demand naar Demand Management 40

41 10. Service Communities & Experiences 41

42 10. Service Communities & Experiences ron: 42

43 10. Service Communities & Experiences 43

44 10. Service Communities & Experiences 44

45 10. Service Communities & Experiences ron: 45

46 10. Service Communities & Experiences ron: 46

47 10. Service Communities & Experiences 47

48 10. Service Communities & Experiences 48

49 10. Service Communities & Experiences 49

50 10. Service Communities & Experiences 50

51 11. Van Efficiency naar Sustainability 51

52 11. Van Efficiency naar Sustainability 52

53 11. Van Efficiency naar Sustainability 53

54 11 Service Economy Trends & You 1. Services Everywhere 2. Product Ownership to Service Access 3. Service to Self-Service 4. Intelligent Service Mass-Customization 5. Services Bundling & Unbundling 6. Service Knowledge over Product Knowledge 7. Global Services Sourcing 8. Dynamic Service Integration and Orchestration 9. Van On-demand naar demand management 10.Service Communities & Experiences 11. Van efficiency naar Sustainability 54