Access to innovation. Televersal Deltatraining OpensScape Business. OpenScape Business Deltatraining. Upgrade van HiPath 3000 V9 naar OSBiz

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1 Access to innovation OpenScape Business Deltatraining Upgrade van HiPath 3000 V9 naar OSBiz

2 Waar moet je rekening mee houden? Migratiestappen Steps before migration Migration restriction Migration process Alternative Migration License migration 2

3 Waar moet je rekening mee houden? Database conversie Omzetten klantengegevens en genereren licentiefile voor analoge en digitale poorten Licentie update Omzetten bestaande lhipath 3000 licenties naar OpenScape Business licenties Hardware upgrade Mainboard dient omgewisseld te worden. Eventueel in Step 2 ook behuizing. Via Manager E Via CLS Conclusie: Het upgradeproces bestaat uit verschillende stappen en dient zo eenvoudig mogelijk gehouden te worden De bedoeling is een eenvoudig upgradetraject naar OSBiz te bereiken 3

4 Migratiestappen Upgrade van HiPath 3000 V9 naar OpenScape Business Upgrade via Manager E en CLS. Belangrijk voor TDM toestellen: licenties Upgrade van HiPath 3000 V9 met V8 licenties naar OpenScape Business Upgrade via Manager E en CLS. Belangrijk voor TDM toestellen: licenties V8 licenties moeten eerst geüpgrade worden naar V9 4

5 Migratiestappen V8 HiPath 3000 moet geüpgrade worden van V8 naar V9 en moet in V9 draaien inclusief de licenties. Licenties van V8 moeten via de CLS geüpgrade worden naar V9. Belangrijk voor TDM toestellen: licenties V7 V9 V9 HiPath 3000 moet geüpgrade worden van V7 naar V9 en moet in V9 draaien inclusief de licenties. Licenties van V7 moeten via de CLS geüpgrade worden naar V9. Belangrijk voor TDM toestellen: licenties 5

6 Migratiestappen Migratie van V9 naar OSBiz L30250 U622 B607 Migratie van V8 naar OSBiz L30250 U622 B616 Migratie van V7 naar OSBiz L30250 U622 B617 Wanneer een HiPath 3000 geupgrade wordt naar OSBiz dan wordt het MAC adres van het mainboard van de H3K opgenomen in een blacklist, zodat het niet meer gelicenseerd kan worden 6

7 Migratiestappen 7

8 steps before migration Manager E >= HA700B (gebruik steeds de laatste versie van V10!) Download KDS with Manager E Make sure that all necessary stations (UP0, analogue, Dect) are connected to system when this KDS is used for license migration later on! Collect IP data from KDS (LIM) or HG1500 manually: Do a backup of HG1500 data, so some configurations can also be looked-up in Web-Based Simulation tool (WST) after migration Collect from LIM/HG1500: IP, Routing, DNS server Collect from customer, because password cannot be exported from configuration in readable format: ITSP, ISP (WAN), DynDNS 8

9 Steps before migration Convert KDS with Manager E 9

10 Steps before migration Check and correct KDS in following voic related settings: SmartVM / EVM ports COS is always changed to outward-restricted for security reasons reconfigure if needed (AA, callback to sender) Hunt group 1 should be reserved for IVM: Reconfigure group to other KDS position if used in H3k KDS Hunt group 2 should be reserved for SmartVM: Reconfigure group to other KDS position if used in H3k KDS Configure hunt group 2 to cyclic hunt group Configure all voic ports (station ) to hunt group 2 10

11 Migration restrictions Check if CSTA/TAPI applications are connected to HiPath UC Booster card will be needed in OSBiz after migration! Step 2 OSBiz Tapi120/170 licenses needs to be used. No migration of existing Tapi licenses possible. Applications connected via V.24 will not work after migration Optiset UP0/E phones are not supported with OSBiz myportal Entry WebServices (Sheeva Plug) are not supported with OSBiz HiPath H3300, H3500 rack variant: a splitter cable is needed for analog ports on OCCMR after migration, analog phones should not be directly connected to OCCMR 11

12 Migration restrictions EVM greetings and messages cannot be converted 4-digit EVM mailbox password will be reset to default When IVM card was plugged before migration, then all 6 SmartVM ports will be set to standard after Manager E conversion HG1500 VPN data and CA certificate cannot be exported for import in OSBiz Speed dial numbers are merged from 3-digit to 4-digit length (8000 entries) IE10 or firefox 19 should be used 12

13 Migration restrictions Peripheral cards and extension boards (migration_cards.xls list not finally released): Current cards supported in H3k V9 are fully supported in OSBiz Some cards are not supported/needed anymore (e.g. HG1500 or STMI, CMS). Manager E will show message during conversion if card has to be removed. Cards that are not in the above mentioned list are not supported in OSBiz. Some legacy cards are supported without sustaining : This means they should work, but related errors will not be corrected anymore. Cards have to be replaced by successor card if problems occur. 13

14 Migration restrictions OpenScape Contact Center (Agile Enterprise) without HiPath 5000 RSM. Need for Interface UC Booster Card or Server for OSBiz. OSBiz does not use the H.323 Radvision Stack. There is new software for HFA410/420 All OpenStage phones need new software. OpenStage WL2 need new software only SIP HiPath 4000 IP interworking with SIPQ only, without DMC. 14

15 Migration process Collect Customer data Convert KDS to Osbiz Power off HiPath 3000 Remove not supported/needed cards from system (e.g.: ControlBoard, HG1500, STMI2) First installation steps: Remove protective film from battery on OCCM/OCCL Attach/Check grounding to housing (mandatory!) Mount reused extension cards on OCCM/OCCL (e.g. CMA, EXM ) Mount UC Booster card (OCAB) if needed (STEP2) In case of UC Booster card a new housing with extra fans is needed. Swap control board to OCCM/OCCL 15

16 Migration process Power on the new OSBiz system Wait until green LED is blinking on OCCM/L after (every) restart WBM is reachable via (administrator/ administrator) Change Administrator password Set date and time Run wizard: "Setup-> Basic Installation-> Initial Installation" and adapt settings like: IP address DHCP System Country Code -> restart 16

17 Migration process Login with Manager E Security Change Password: 31994/ Upload converted KDS with hardware flag into OSBiz A restart will be performed Login to WBM and adapt the remaining, initially retrieved "IP data" Check LCR in networking environment. LCR is handled as in OSO V3! Configure dial plans for dialable number format where necessary (national, international). Use WBM for networking LCR, as there are additional parameters in routing table available (dedicated gateway). 17

18 Migration process Use Internet Telephony (ITSP) wizard to activate ITSP again: Check LCR after running ITSP wizard. Some of the previously used LCR dial plans may be changed inappropriately (affects 1st 15 dial plans) When Xpressions Compact (IVM) DLI was used before: DLI should be deactivated there If OSBiz is not DHCP server: adapt DLS-IP in customer DHCP server to OSBiz IP adress If IP phones are configured manually: Adapt DLS-IP in IP phones manually to OSBiz IP adress When CSTA application was used before: CSTA is provided by UC Booster card (OCAB) CSTA access needs to be enabled in middleware with username/password 18

19 Migration process When myportal Entry Web Services were used before: Uninstall SheevaPlug uninstall myportal entry client When VPN was used before: Run VPN wizard and create new VPN topology. Start Licensing Upgrade procedure. Be aware, that Licensing conversion from H3k V9 to OSBiz can be done only once per system! Check functionality! 19

20 Alternative migration There is an alternative method as also used in HiPath 3000 by many Experts instead of KDS conversion: Manager E conversion can be used for card check and port migration (e.g. EVM) Setup OSBiz from scratch (-> First installation) Copy mass data (station, speed dials ) with Manager E after migration from H3k V9 KDS to factory defaulted KDS of OSBiz Pro: Legacy, possibly hidden and error prone settings in KDS with long lasting history will be dropped with this migration procedure. Contra: There may be some additional work to do, depending of customer expectations (e.g. having same key layout on phones, DECT ). 20

21 License migration 21

22 License migration 22

23 License migration 23

24 license migration Het MAC adres van het mainboard van H3k moet gekend zijn Upgrade licentie moet besteld worden Nieuwe mainboard moet geinstalleerd worden De geconfigureerde H3K database moet naar de OSBiz geupload worden. OSBiz software evalueert de huidige systeem configuratie en een user-inf file kan worden aangemaakt Bevat configuratie informatie (aantal toestellen) Bevat MAC adres van het mainboard van H3k Bevat een signature 24

25 license migration Upgrade licentie activeren op de licentieserver Nieuwe MAC adres en oude MAC adres zijn hiervoor nodig samen met de user_inf file Extra licentie moeten eventueel geactiveerd worden Licentiefile moet manueel in de OSBiz geladen worden. 25

26 License migration 26

27 License migration 27

28 License migration Aantal TDM toestellen (of/en IP toestellen) dat aangesloten was in de HiPath 3000 MAC adres van het mainboard van de HiPath 3000 Gegevens klant en signature 28

29 License migration MAC Adres van de OSBiz 29

30 De deal! Enjoy the benefits of OpenScape Business and get the upgrade license from HiPath 3000 V9 free of charge Dear Partner, please send us the old HiPath 3000 Mainboard and receive the Upgrade license from HiPath 3000 V9 for free Old HiPath 3000 mainboard Upgrade License from HiPath 3000 V9 for free! Great business opportunities with the easiest path from voice to UC 30

31 Access to innovation Q & A Evt. positie logo partner/klant