Welkom op het Seminarie Communicatie, Leden en Rotary TITLE. Tessenderlo, 25 april 2014

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1 Welkom op het Seminarie Communicatie, Leden en Rotary TITLE Tessenderlo, 25 april 2014

2 DEEL 1: Interne Communicatie: MEMBERSHIP

3 Communication Interne -1. Evaluation Tools voor de club -2. Membership Trends en Planning -3. Motivatie Comité District Membership Lambert Rigo, RC Hannut Waremme Johan Fraussen, RC Lummen Emma Groenen, RC Zonhoven

4 1. Evaluation Tools voor de club 1.1. Membership Satisfaction Questionnaire Doelstelling: Doen inzien wat clubleden goed en niet goed vinden Leden de kans geven om kritiek, ideeën te geven Vertrekpunt voor een actieplan: ledenbehoud- en ledenwerving dat beter rekening houdt met wat de huidige leden wel en niet willen

5 ENQUETES : Ga naar: Rotary.org / My Rotary / Learning and Reference / Clubroles / Committee / Resources Reference / Klik op : Club Membership Committee Manual / open de.pdf handleiding, scrol naar p.13 / Klik op Online Assessment Tools / open het.pdf bestand : inhoudstafel Assessment Tools 1) Membership Section of the Planning Guide for Effective Rotary Clubs 1 2) Classification Survey 5 3) Membership Diversity Assessment 13 4) 25-Minute Membership Survey 19 5) Retention Model 23 6) Termination Profile 27 7) Membership Satisfaction Questionnaire 35 8) Resigning Member Questionnaire 41

6 SAMPLE: Membership Satisfaction Questionnaire Do you feel welcome in our Rotary club? Yes No If no, why not? (check all that apply) Compared to me, other members are (check all that apply): Older Younger Different gender Different ethnicity Other Club members haven t made an effort to interact with me. Other Do you feel comfortable sharing concerns with club leaders? Yes No If no, why not? (check all that apply) Club leaders have so many responsibilities; I don t want to burden them. Club leaders have their own agenda and aren t interested in other ideas. I haven t been a member long enough to feel comfortable approaching club leaders. I don t want to be perceived as a complainer

7 1. Evaluation Tools voor de club 1.1. Membership Satisfaction Questionnaire 1.2. Resigning Member Questionnaire Exit-interview kan inzicht geven in het waarom iemand de club verlaat. Relevante informatie kan gebruikt worden om de club te verbeteren en om het ledenbehoud te bevorderen. Doelstelling: De oorzaken, concrete redenen herkennen waardoor leden de club verlaten. rotary.org/my Rotary/Learning and Reference/ Club Roles/Committee/Club Membership Committee Manual p.13 klik op link naar Club Assessment Tools met de enquêtes

8 Sample: Resigning Member Questionnaire How would you rate your level of satisfaction with your participation in club activities and projects? Very satisfied Satisfied Dissatisfied If dissatisfied, why? (check all that apply) Insufficient knowledge Lack of quality service projects Personality conflicts Lack of support from other members Cost Insufficient family involvement Personal time conflicts Other How would you rate the following costs associated with membership in our club? Excessive Reasonable Club dues Weekly meetings Club fines/assessments Voluntary contributions to service projects Voluntary contributions to The Rotary Foundation

9 2. Membership trends en Plannen

10 District membership goal: +2 District Membership Results dd RC BILZEN ALDEN BIESEN RC DIEST RC HASSELT RC HEIST-OD-BERG RC LANAKEN-MAASLAND RC - 5, -4, -2,

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14 Share your passion for Rotary Feestelijk moment: Rotary Insigne Erkenning M/Peter Create: Human Resource P/Meter Inviteer Informeer Invullen van meerdere: How to propose a new member

15 3. Onze motivatie

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18 FILMPJES: Waarom Rotary? (vertaald in NL) Why Rotary? Original District 6780 (USA) When we join hands, miracles happen Rotary Unicef Polio Make a world of difference Rotary International Britain and Ireland PROUD MEMBER OF ROTARY

19 HET COMITE MEMBERSHIP van het DISTRICT IS STEEDS BEREID OM SAMEN TE WERKEN MET HET COMITE MEMBERSHIP van de CLUB Dank u wel voor jullie aandacht!